Library Liaison Assistant - Caterham

Surrey County Council
16 May 2018
15 Jun 2018
Contract Type
Full Time

Job Details

Are you looking for an exciting opportunity?

Do you have a passion for providing excellent customer service?

Enjoy reading?

We currently have a vacancy for a 18 hours per week Library Liaison Assistant position based in libraries in Merstham and Caterham. You will earn £9,839.00per annum.

What we can offer you:

  • A fantastic working environment with a great work-life balance.
  • 24 days annual leave.
  • Local government salary-related pension.
  • Discounted child care vouchers.

Plus many more benefits! – For more information, please visit MyBenefits for Surrey County Council staff.

About the Role

Surrey is one of the largest county councils in the UK and has over 50 libraries across the county. Our library teams deliver a range of services to all members of the public. Times have changed from when all that libraries offered was to lend books and access to a reference collection. Now, in addition to lending books and providing a range of online reference resources, we are able to offer a range of services including library services for the elderly or disabled, help for reading groups, and information on topics such as domestic abuse and mental health. We also hold computer classes, Rhymetimes and Storytimes, and various other events such as Minecraft sessions and Code Clubs.

In your role as a Library Liaison Assistant you work in a dual role, across a cluster of 8 libraries. Half of your contracted hours will be on the front line providing first class customer service to library users; the other half of your contracted hours will be spent supporting one of our six development teams.

Your daily duties will include but not be limited to:

  • Assisting and supporting your managers to provide a first class library service to the people of Surrey.
  • Working and delivering projects alongside our development teams
  • Supporting the delivery of events as required, including children’s activities such as Rhymetime and Storytime.

As a Library Liaison Assistant you will get the opportunity to work with our six development teams. You will rotate between the teams on a yearly basis, which will expand your skills and knowledge.

For more information, please find a full job description and person specification attached to the bottom of this advert.

To be successful in your application you will evidence that you:

  • Are hard-working, enthusiastic and quick to learn, with a commitment to personal development.
  • Can provide excellent customer care with strong written and oral communication skills.
  • Are competent across a range of IT applications, and able to support customers with these.
  • Have a proven record of working effectively under pressure in a busy multi-tasking environment, with a flexible attitude to work patterns to meet the needs of the library service.

To be shortlisted for interview, your CV and 800-word personal statement will demonstrate how your skills and experiences match our job description.

Watch staff talk about working for the library service, in this YouTube video: We look forward to receiving your application.

Additional Information

The job advert closes at 23:59 on 27th May 18.

Interviews will take place week commencing 4th June 18.

Equal Opportunity, Values and Behaviours

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

The values below will be crucial in delivering our corporate strategy, and are what we draw on to make a difference for Surrey residents.

  • Listen - We actively listen to others and expect to be listened to.
  • Responsibility - We take responsibility in all that we do at work.
  • Trust - We work to inspire trust and we trust in others.
  • Respect - We are supportive and inclusive and committed to learning from others.

Our behaviours are what people experience when they interact. They encompass how we do our work and how we treat other.

  • Be customer focused - We put the customer at the heart of our work and take responsibility to uphold the customer promise in all that we do.
  • Work as one team - We collaborate with and involve our partners, customers and colleagues, and build strong and lasting relationships based on listening, trust and mutual respect.
  • Make things happen - We plan and deliver our work on time and effectively, making sure we understand the needs and priorities and considering all our options and risks.
  • Communicate with purpose - We communicate clearly to all our stakeholders, making sure that we listen, understand and inform in the process.
  • Be the best we can be - We embrace the need for change and innovation, taking responsibility to improve our services and processes in the right way.
  • Develop ourselves and others - We learn continually, we seek feedback about our own performance and support others to learn.

Similar jobs

Similar jobs