Application Support Analyst - Payments Systems

Recruiter
TechNET IT Recruitment Limited
Location
Crownhill
Posted
16 May 2018
Closes
27 May 2018
Contract Type
Permanent
Hours
Full Time

We are looking for expert Application Support Analyst, who possesses a passion and vision for delivering high quality solutions, and is a great problem solver to join the CSA Business Unit in a Permanet basis.

This role is based in Milton Keynes and the salary is dependent on experience and skills

As Support Analyst you will be responsible for:

• Proven experience of working with Oracle databases in Unix environment.
• Language knowledge to include Oracle Forms, Websphere, Java, SQL PL/SQL
• Ensure Remedy is used accurately and consistently in line with CSA policies and procedures
• Provide support for the numerous Payment systems covered by the team running on various platforms, primarily Unix Oracle.
• Provide our Level-1 and Level-2 support for Legacy Payment systems.
• Identify and implement productivity and quality improvements. Leading Lessons Learned exercises
• Support CSA and management across all locations
• Contribute to continuous improvements in procedures, technical processes and team structures
• Manage day to day Remedy driven workload with strong consistency to Remedy standard methodology
• Finding opportunities to improve productivity

You will also have

• Ability to handle significant Incidents in time critical situations
• Good analytical and problem solving skills
• Ability to work well independently or as part of the team
• Ability and dream to learn new systems and new technologies
• Ability to review quality by carrying out post implementation checks
• Good social and interpersonal skills
• Ability to explain solutions to a technical and non-technical audience
• Involved in handover discussion from project team
• Actively shares knowledge and updates with team

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