1st/2nd Line IT Service Desk Analyst - Shifts

Cranford solutions
16 May 2018
15 Jun 2018
Contract Type
Full Time

IT Service Desk Shift Analyst

£21 - 23,000 + benefits and shift allowance

Are you an experienced service desk analyst?

Are you a passionate team member and have strong customer facing skills?

We’re currently recruiting for a 1st/2nd line experienced IT Service Desk Analyst for an international organisation based in Doncaster.

You will be working in a busy, friendly team delivering internal and external service desk support to the whole group..

Essential Requirements:

  • 3 years’ service desk analyst experience
  • Knowledge of Microsoft.
  • Flexible approach to shifts
  • Excellent customer facing skills
  • Knowledge and exposure to MS Office products, Exchange and Outlook.
  • Strong analytical and troubleshooting skills.
  • Experience supporting Call Centre environments.
  • Experience and understanding of TCP/IP protocol.

Desired Requirements

  • Knowledge or experience of CITRIX
  • ITIL Aware
  • Experience supporting a Windows 7 environment
  • Thorough understanding of PC/desktop architecture.

Your Responsibilities:

  • Own IT related incidents and requests, manage them through to a successful conclusion.
  • Manage, monitor and track progress of assigned calls and provide feedback to users.
  • Provide 24x7 support for the business, through a reasonable shift pattern.
  • Administration of all operational technologies e.g. Windows Operating Systems, Exchange.
  • General troubleshooting to identify cause of incidents.
  • To ensure all incidents and requests are dealt with in accordance with SLA’s.
  • Work as part of the Service Desk Team, and offer advice, and assistance to other team members when requested.
  • Maintain positive relationships with all areas of the business, and third parties.

If you’re interested in this role and would like to work for a company with excellent benefits, don’t delay your application and send across your CV today!

If you have any queries or would like to discuss the role further, please contact a member of the Cranford team.

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