IT Support Technician

Recruiter
Circle Recruitment
Location
Kingston upon Hull
Posted
16 May 2018
Closes
15 Jun 2018
Contract Type
Permanent
Hours
Full Time

Salary approx. £18,000 - £22,000

IT Support Technician

West Yorkshire

Roles and responsibilities:

  • You will install & configure hardware, operating systems and applications.
  • You will maintain and monitor computer systems and networks.
  • You will troubleshoot network and system problems, diagnosing and solving hardware or software faults.
  • You will talk staff/clients through a series of actions, either over the telephone or face-to-face.
  • You will Replace faulty parts
  • You will provide support, including relevant reports and procedural documentation.
  • You will follow written instructions to repair a fault or set up a system.
  • You will be supporting the roll out of new applications.
  • You will respond within agreed time limits to call-outs.
  • You will set up new users accounts, profiles and deal with password issues.
  • You will prioritise and manage many open cases at one time.
  • You will test and evaluate new technology.

Skills:

  • You will have the ability to think logically
  • You will have a good memory of how software and operating systems work
  • You will have the ability to work well in a team
  • You will have a strong customer focus
  • You will have excellent listening and questions skills, combined with the ability to interact confidently with clients.
  • You will have excellent attention to detail
  • You will have the ability to prioritise your workload.

Knowledge/understanding of the following:

Essential:

  • Active Directory
  • Windows Server
  • Windows7/10
  • MS Office
  • Antivirus systems
  • IT helpdesk software
  • Basic understanding of IT concepts - desktop hardware repair, software installation and security patching

Desirable:

  • Sage 200
  • Crystal Reporting

Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

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