Head of Client Success
Client Success is a vital team at Airsorted. This is the team that ensures our Hosts are getting the most from our service. We're looking for a rockstar, global leader.
Skills Sales, Business, Management, Leadership, Account Management, Technology, Organised, Outgoing, Manager, Service, Communication, Hospitality, Professional, Enthusiastic, Attention to Detail, Training, CRM, Executive, Startup, Self-driven, B2C, Data, Customer, Quality Control, Senior, Telephone, Degree, NPS, Onboarding, Client Success, CSAT, 2:1, head of client success
- Leading data driven projects to identify the biggest issues are clients face and making suitable service adjustments.
- Developing our Customer Promise and ensuring it's being implemented.
- Advising on CRM best practice.
- Leading on recruitment and training practices for Client Success across multiple different markets (currently 10. 38 by EoY19).
- Seeking opportunities to innovate with technology in order to improve our product and service offering.
- Creating efficient ways of working to optimise number of clients per account manager.
- Regular travel required.
Skills & Experience
- You are a people person through and through.
- You are an exemplary communicator, having lead on company wide communications projects in the past.
- You have a depth of B2C experience dealing with a high value client base.
- You probably have extensive experience, with strong experience in a management position.
- You have managed teams of Account Mangers before and have proven results.
- You have run initiatives to improve key metrics such as NPS, CSAT (etc).
- You have probably worked in a technology focussed startup.