The role will involve assisting the team in providing an effective and efficient claims service to customers. Dealing effectively with all claims which are allocated, ensuring that company policy, procedure and regulatory requirements are adhered to at all times. Efficiently handling all claims which are part of the job holders file allocation. Referring claims which fall outside of personal authority levels to higher authorities. Gathering and processing information, as directed, to support the effective assessment of more complex cases. To assist in the training of new or inexperienced staff in the use of company systems and processes.
To maintain and develop personal knowledge and skills through continued professional development as well as ongoing at desk training and ensuring that this is recorded in line with Training and Competency requirements. To conduct the business of the company at all times in a courteous and efficient manner. Will be responsible for adhering to all the group's procedures and policies in relation to the identification and management of potential conflicts of interest and for the fair treatment of customers, and will ensure they follow the systems and controls operating to ensure that this is the case.
The successful applicant will possess at least 5 years commercial claims experience gained within an insurance company environment. You will have a good all round knowledge of property, liability and motor classes along with excellent communication and negotiation skills. Progress with professional qualifications would be an advantage.