2nd Line Engineer

Premier IT
16 May 2018
15 Jun 2018
Contract Type
Full Time

Role: 2nd Line Engineer

Location: Lincolnshire

Salary: £25,000 - £28,000 DOE

A fantastic opportunity has arisen for an experienced 2nd Line Engineer to join a well-established organisation, One of the country’s leading IT and Business software providers for the last 25 years.

Responsibilities – 2nd Line Engineer

  • Follow Operations guide and SLA levels for all processes and procedures
  • To provide a clear and accurate assessment of a fault by establishing a root cause. Then rectify fault or procure an adequate solution though specification of parts or by referral to the appropriate team/third party provider.
  • Ensure all incoming calls on helpdesk maintain our SLA and where possible, first time fix rate.
  • Keep customer up-to date on all your on-going calls, ensure every call on the system is updated on a regular basis.
  • Keep yourself up to date with all the latest technologies.
  • Ensure that all Emails in IT Support Inbox are logged and assigned appropriately
  • Carry out any tasks given to the Highest level assigned by your team leader.
  • Assist with and carrying out IT projects to a high standard where required
  • Attend customer’s sites when required

Skills and Experience:

  • Very strong IT Skills
  • Windows 2008/2012 Server
  • Exchange 2010/2013 Server
  • Hyper V/ VM ware
  • Security Solutions
  • Microsoft or equivalent qualifications
  • Advanced Switch & Router configuration
  • A passion for IT
  • Strong organisational skills
  • Virtualisation

If you a 2nd Line Engineer with Proven experience in a similar position looking to further your career in a fast growing organisation then please do send your latest CV to or call jenny on

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