Operational Business Analyst

HCL Insurance BPO Services Limited
North Ockendon
16 May 2018
18 Jun 2018
Contract Type
Full Time

Key tasks and responsibilities:

To undertake an initial analysis of items received to demonstrate an understanding of the requirements, working with operations, to ensure a choice of solutions can be presented.

To produce an impact assessment for approval by internal stakeholders,

To ensure all documentation is delivered to a high standard and is approved by all internal and external counterparts.

Following the initial approval of costs, work with key stakeholders to produce detailed project documentation identifying key requirements and responsibilities to deliver the required outcome.

Where appropriate, work with systems analysts to assist with the understanding of required changes.

Where appropriate, work with internal and external stakeholders to ensure policyholder documentation is issued to the expected standards.

To assist the test team with regards to creating and approving a required test plan.

To provide operational sign off, prior to systems release, through the final approval of any UAT evidence and to undertake operational verification of the enhancements following release.

To engage with operational stakeholders, ensuring employees have an appropriate understanding of the item being delivered through Business Change.

To manage, and own the integration of, items into BAU and to identify / evaluate further opportunities for operational change as part of continuous improvement.

Maintain high levels of productivity and quality, whilst supporting colleagues and stakeholders.

Ensure all regular events, including audit activities and actions, are completed / escalated.

To adhere to local and corporate governance and controls ensuring business operating systems and procedures are utilised / updated as necessary.

To actively contribute towards operational efficiency by recognising and mitigating risks associated with key person dependency or single points of failure through knowledge transfer and procedural documentation.

To adhere to all HCLIBS policies and procedures.

Comply with industry and regulatory requirements

Application of OpEX principles / focus on customer outcomes

Promote good standards of professional working including verbal and written communication within a service delivery environment.

Support the achievement of the Business Change team "terms or reference" and "performance standards" by undertaking activities relevant to the needs of the business.

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