Sales Team Leader

Recruiter
Support Services Group
Location
Bishop's Stortford
Salary
30000.0000
Posted
18 Mar 2017
Closes
17 Apr 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time

My client is a high profile, award winning company who specialise in luxury holiday accommodation.. Due to their continued success and ambitious plans for the future they have an exciting opportunity for a talented Telesales Team Leader to work alongside their successful Sales Manager.

Job Description: The Sales Team Leader oversees the daily performance and management of a call centre team, leading from the front, achieving sales targets and is responsible for the development and training of telesales staff.

The role will involve working on a shift basis, 5 days out of 7 which will include some weekend working.

Duties of a Telesales Team Leader:

  • Working closely with the Sales Manager coaching, inspiring and motivating a sales team.
  • Ensuring the team achieves agreed sales targets.
  • Sales training, development, and performance management.
  • A good understanding of the market dynamics in the respective sector.
  • Assisting in the development of sales strategies to guarantee success and growth.
  • Developing and maintaining customer relationships
  • Communication and customer management.
  • Handling customer complaints and enquiries.
  • Monitoring random calls for quality assurance.
  • Forecasting and analysing sales data.
  • Regular reporting of KPI’s to Senior Management
  • Consistently managing activity levels to achieve KPI’s.

Requirements for the role:

  • Experience of leading a sales team in a fast paced environment
  • Excellent verbal and written communication skills
  • Ability to prioritise and handle multiple tasks at any given time
  • Ability to lead by example together with a successful track record in sales

This is a fantastic opportunity to join a progressive organisation who offer superb career development in a dynamic environment and excellent earning potential