Sales Team Leader

Support Services Group
Bishop's Stortford
18 Mar 2017
17 Apr 2017
Contract Type
Full Time

My client is a high profile, award winning company who specialise in luxury holiday accommodation.. Due to their continued success and ambitious plans for the future they have an exciting opportunity for a talented Telesales Team Leader to work alongside their successful Sales Manager.

Job Description: The Sales Team Leader oversees the daily performance and management of a call centre team, leading from the front, achieving sales targets and is responsible for the development and training of telesales staff.

The role will involve working on a shift basis, 5 days out of 7 which will include some weekend working.

Duties of a Telesales Team Leader:

  • Working closely with the Sales Manager coaching, inspiring and motivating a sales team.
  • Ensuring the team achieves agreed sales targets.
  • Sales training, development, and performance management.
  • A good understanding of the market dynamics in the respective sector.
  • Assisting in the development of sales strategies to guarantee success and growth.
  • Developing and maintaining customer relationships
  • Communication and customer management.
  • Handling customer complaints and enquiries.
  • Monitoring random calls for quality assurance.
  • Forecasting and analysing sales data.
  • Regular reporting of KPI’s to Senior Management
  • Consistently managing activity levels to achieve KPI’s.

Requirements for the role:

  • Experience of leading a sales team in a fast paced environment
  • Excellent verbal and written communication skills
  • Ability to prioritise and handle multiple tasks at any given time
  • Ability to lead by example together with a successful track record in sales

This is a fantastic opportunity to join a progressive organisation who offer superb career development in a dynamic environment and excellent earning potential