Regional IT Support analyst

Sanderson Recruitment
16 May 2018
15 Jun 2018
Contract Type
Full Time

Regional IT Support Engineer

Permanent - £20,000 - £25,000 + £5k car


Regional IT Support Engineer

A leading care home provider is seeking a Regional IT Support Engineer to join the Trust's IT Department. If you are looking for your next career opportunity as a Regional IT Support Engineer, this could be the role for you

What The role entails:

The Regional IT Support Engineer is responsible for a wide range of 2nd and 3rd line support and development activity relating to IT and telephony, including day to day operational activity (such as support of users, infrastructure and systems) as well as technical and business change projects. The role will be required to liaise and co-operate with internal and external stakeholders to ensure support requests are fulfilled to the agreed SLA

Key Skills:

  • Directly through dealing with 2ndand 3rd line helpdesk support requests over the phone, face to face and via email and web;
  • By providing a point of contact for non-IT staff and logging all calls received.
  • Carrying out service requests in line with relevant policies and processes.
  • Carrying out first fix, diagnosing and resolving technical issues.
  • By triaging and escalating more complex issues to second line support colleagues in compliance with relevant internal IT Policy and with sufficient clarity and detail to support the second line colleague in understanding and addressing the issue.
  • By the installation, configuration and maintenance of desktop and laptop hardware and software in line with agreed and documented processes.
  • Setting up new users, disabling expired accounts and completing internal user moves, including phones.
  • Ensuring all logs, asset and software licence registers are maintained.
  • Indirectly by maintaining core infrastructure services (such as servers, network and telecoms infrastructure and equipment);
  • Proactively through effective help and support, including one-to-one coaching, documentation, presentations and training sessions;
  • Support both technical and business change projects and work packages as directed by the Regional IT Support Manager and the IT Service Team via Service Desk Calls;
  • Undertake a technical leadership role with regards to IT and business change projects and work packages relevant to the role holder's IT specialism.

For more information on this opportunity, please contact Adam Wornham on the details below.

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