3rd Line Backup and Disaster Recovery Engineer - Commvault Specialist

P3 Search & Selection Limited
16 May 2018
15 Jun 2018
Contract Type
Full Time
3rd Line Backup and Disaster Recovery Engineer - Commvault Specialist

Permanent. Peterborough. £45,000 - £55,000 basic (depending on experience) + Excellent Benefits.

One of our leading technology clients is looking for a 3rd Line Backup and Disaster Recovery Engineer to specialise in Commvault and to respond to BAU 3rd Line incidents logged on the incident management system to ensure incidents are resolved within SLA whilst providing help and support to the team

Required Skills/Experience:


At least 5 years’ experience in a similar SLA driven support roleExpert knowledge of Commvault, Backup Exec, Veeam and similar backup technologiesThorough knowledge and experience of VMWare and Windows OS from 2008 R2 onwardsExtensive experience of working on Enterprise level environments. CommVault Qualifications (CCP).Advanced Microsoft Server operating system knowledge.Experienced in ITIL best practices desirable. Ideally holding an ITIL Foundation certification V3Proven Customer service skillsDesirable

Any Storage Experience with either, NetApp, HP 3PAR or EMC VNXExposure to Zerto Replication SoftwareMain Responsibilities

Respond to incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.Provide a point of technical escalation and expertise.Provide technical assistance to on-going projects when required.Assist in maintaining uptime of storage infrastructure and customer solutionsAssist with the on-going development of the core storage strategyEnsure all implemented solutions are backed up with documentation, training and expertise within the Service desk and Support areas.There may be a future requirement to provide support as part of the 24x7 out of hour’s rota but that would be negotiable.Be available to provide remote or onsite service for implementations and migrations, both in and out of core hours.Escalate potential service issues initially with Team Leader/ Head of NOC /Service Delivery Manager.Escalate potential problem issues with Problem and Incident Management.Recommend and deploy changes via the change management process when required.Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork.Provide assistance to Team members and Analysts as required.Actively seek to improve and grow own skill and knowledge base in appropriate areas.Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.Work with consultants to better understand issues and resolutions.If you have the relevant skills/experience for this role then apply now to find out more information

This job was originally posted as www.totaljobs.com/job/81474327

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