Senior Infrastructure Analyst - 3rd Line - Slough

Recruiter
Crimson Limited
Location
Slough
Posted
16 May 2018
Closes
15 Jun 2018
Contract Type
Permanent
Hours
Full Time

Senior Infrastructure Analyst - 3rd Line - Slough

Senior/Infrastructure/Analyst/3rd Line/Project/Estate/Quality/Service/Availability/Customer

Senior Infrastructure Analyst required for a leading client based in Slough to be responsible for providing 3rd line infrastructure support, ensuring that the customer is kept informed of the progress of their call, and be responsible for the resolution of issues escalated from desk top support analysts.

You will be required to provide maintenance to the infrastructure estate to ensure IT service availability, quality and customer service, as well as supporting project delivery, and business change programmes.

Senior/Infrastructure/Analyst/3rd Line/Project/Estate/Quality/Service/Availability/Customer

Key Responsibilities

  • Ensure availability and performance of systems to hit SLAs and deliver excellent customer service
  • Maximise uptime and availability of servers, networks, and applications
  • Support asset management, inventory reporting and capacity planning
  • Implement monitoring and alerting systems and processes to support infrastructure estate
  • Upgrade infrastructure at end of life
  • Creation of clear documentation, processes and user guides
  • Develop and build effective working relationships with stakeholders internally and externally
  • Mentor junior members of the support team; offering support and guidance at all times

Key Skills

  • Previous experience providing 3rd line infrastructure support
  • Excellent stakeholder management experience; ability to communicate effectively with Business and IT stakeholders alike
  • Experience with some if not all of the following: Microsoft Operating Systems - Windows Server 2008 R2 /2012 R2, Windows 7/8/10, Active Directory/Group Policies/Print services/File Services, DNS/DHCP/TCP/IP/DFS, Citrix Xenapp/Xendesktop, Apple iOS support, Linux, O365, SQL Server
  • ITIL Foundation desirable
  • Microsoft foundation level qualifications desirable

Senior/Infrastructure/Analyst/3rd Line/Project/Estate/Quality/Service/Availability/Customer

The salary for this position is up to £40,000 depending on experience and my client offer an excellent benefits package

Interested?! Send your up to date CV to Naomi Southern at Crimson for review

Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers. http://info.crimson.co.uk/referafriend

Crimson are acting as an employment agency in regards to this vacancy

Senior/Infrastructure/Analyst/3rd Line/Project/Estate/Quality/Service/Availability/Customer


This job was originally posted as www.totaljobs.com/job/81475767

Similar jobs

Similar jobs