Infrastructure Engineer / Support Engineer 2nd/3rd Line
Job Title: Infrastructure Engineer / Support Engineer 2nd/3rd Line
Salary: £32,109 - £36,139
Benefits:Local Government Pension Scheme, Competitive salary, Annual leave,
Flexible working, Family friendly policies, Childcare voucher scheme,
Employee support, Sickness pay scheme, Learning and development, Workplace activities,
Travel support and discounts, Employee loans, Staff discounts, Eye tests, Long Service Award•Diagnostic and troubleshooting to innovate and implement creative solutions to issues and problems.•Producing both clear verbal / written instructions and accurate, understandable documentation.•Delivery of service or services, or new technology that make a demonstrable contribution to organisational/customer aims, objectives, strategy, & vision. •Handling multiple tasks running concurrently with varying complexity, time constraints, impacts and risks.•Working outside of normal working hours to implement system and service changes with minimal disruption.
Essential Skills/Experience•Experience of working within a complex IT environment in a second or third level support role.•Excellent interpersonal and team skills combined with an enthusiastic and self-motivated approach.•Ability to work quickly and accurately to deadlines whilst calm under pressure.•Excellent communication and customer service skills both inside an IT team and across business functions.Desirable Skills and Experience •Understanding or exposure to PCI and PSN code of connection, principles, and best practice•Storage infrastructure•ITIL working practices•Data security principles•Understanding or knowledge across at least one of the following areas:•Active Directory and Group Policy design and administration•Citrix XenApp, XenDesktop and/or XenServer design, installation & application administration•Vmware Vsphere 5.5 installation and administration•Microsoft Application Virtualization (APP-V) packaging, installation, administration & support•Exchange 2010 and/or Sharepoint 2007 & 2010 Server installation, administration & support•Powershell / PowerCLi scripting•Server hardening and encryption techniques•Windows Server 2008/2012/2016, VMWare, Citrix XenServer, Citrix Netscaler, Hyper-V and Infrastructure security.
Desirable Qualifications•A degree and/or formal industry recognised qualifications.•The following minimum qualifications would be considered advantageous: •Windows MCITP/MCTS or equivalent•VMware VCP•Citrix CCA•Citrix CCA-N
This job was originally posted as www.totaljobs.com/job/81475962