A leading UK television channel is currently looking for a Network Operations Engineer to join their team in central London.
The role is a fantastic opportunity for an enthusiastic and professional candidate who is looking to kick-start an IT career by joining a leading TV and Web Broadcasting channel! Broadcasting/ IT Graduates welcome!
The successful candidate will be required to monitor and maintain the live web streams of the channel as well as providing internal 1st line helpdesk support and escalating when necessary.
Any IT Related Qualification (BSc, MSc, BTEC)Previous Helpdesk experiencePrevious Broadcasting experience e.g. MCRMicrosoft and Apple Operating System experienceMicrosoft Office skillsHandle incoming communications and enter issues into Helpdesk SystemResolving issues at first call where possibleRespond promptly to customer's messages and follow-up proactively in order to provide them with supportAbility to resolve routine questions and problems with minimal directionAbility to use judgment on what to escalate
Good concentration and attention to detailAbility to manage multiple tasksEnsuring that Latency, Audio and Video quality meet expected standardsManually triggering of eventsAbility to watch and listen to multiple broadcast feedsProcedurally Minded - Ability to comply with established proceduresAbility to demonstrate excellent customer focus and orientationAbility to accurately and thoroughly document processes and proceduresGood communicator with a natural aptitude for dealing with peopleWorks well in a busy team, being quick to learn and able to deal with a wide range of issues
Start Date- ASAP
If you are interested, please click apply now to find out more.
This job was originally posted as www.totaljobs.com/job/81474563