IT Technical Specialist - Salford Quays

16 May 2018
15 Jun 2018
Contract Type
Full Time

Technical Specialist - Salford Quays - Netiq, Novell identity Manager, Novell, iManager, Novell NDS, dirxml, eDirectory, FIM, MIM. Azure, O365

Bupa's purpose is helping people live longer, healthier, happier lives. Our status, as a company limited by guarantee with no shareholders, enables us to make our customers our focus, reinvesting our profits to provide more and better healthcare for current and future customers.

We employ over 84,000 people, principally in the UK, Australia, Spain, Poland, Hong Kong, Chile, Brazil, Saudi Arabia, India, New Zealand, Thailand and the US.

Around 70% of our revenue is from health insurance, with the rest from health and care provision. We fund healthcare around the world and run clinics, hospitals, dental centres, care homes and retirement villages in a number of countries.

Job Summary

To provide 3rd Line pro-active and/or reactive specialised technical support on a specific and nominated subset of BUPA's information systems infrastructure. Also, to provide and implement technical solutions in support of business and IS projects and provide technical consultancy in their designated area of technical speciality. To carry out design and implementation of new solutions based on best practice and governance.

Key Responsibilities

  • Proactive and/or reactive support of infrastructure components in line with agreed service level agreements.
  • To provide input to the Technical Services Manager in the overall development of technical plans.
  • Act as a technical consultant where appropriate, providing advice and guidance relating to their area of technical speciality.
  • Ensure that quality solutions are developed, tested, and delivered in line with current IS policies, standards and procedures, within timescales and to budget.
  • Monitor the performance of the infrastructure and carry out tuning exercises as appropriate to ensure optimal performance.
  • Identify single points of failure and weaknesses within the infrastructure and identify options for resolution.
  • To provide input to the formation of the annual technology refresh programme.
  • Conduct problem analysis and liaise with external suppliers to ensure appropriate fixes are applied to all identified problems.
  • Ensure support documentation exists and is up to date for all infrastructure components.
  • Constantly look for opportunities to improve the level of support offered for the same cost, including evaluation of third party software and tools to automate repetitive tasks.
  • Understand your role in a disaster recovery scenario in accordance with the department's business continuity plans.
  • Undertake demonstrations and presentations and prepare reports as required.
  • Essential Skills

  • Able to demonstrate a high level of expertise and knowledge in their specific field or discipline.
  • Able to demonstrate considerable practical hands-on experience in a specific technical role, with exposure to a range of the key Technical skills required within a specific team within the End User Computing department.
  • Excellent at problem solving - design as well as trouble shooting.
  • Able to isolate and resolve performance problems in complex systems.
  • Able to recommend ways to support a departmental policy of Continuous Improvement looking to avoid and reduce incidents and problems.
  • Experience of working in an organisation using ITIL Service Management framework. ITIL qualification would be advantage.
  • Detailed knowledge of as many of the following products as possible.

  • Scripting & General Windows Server administration tools.
  • Microsoft Active Directory and associated technologies (GPO, DNS, WINS, DHCP etc).
  • Microsoft Messaging/collaboration - Exchange, Skype for Business, Blackberry Enterprise Services, O365 collaboration tools.
  • Email Content filtering (preferably Cisco Ironport, Clearswift Secure Email Gateways, Trend Scanmail for Exchange).
  • Identity Management (Microsoft FIM/MIM/AADConnect, Microfocus Identity Manager, SSO/ADFS).
  • Microsoft Azure/O365 technologies.
  • NetApp storage solutions.
  • SUSE Linux.
  • In return you will be rewarded with excellent benefits - including 25 days holiday, free healthcare, an onsite gym and a subsidised canteen. You'll also be supported in developing your skills with ongoing training and career opportunities.

    Bupa is committed to an environment which will attract, retain and motivate its people. Bupa aims to ensure that every applicant to, or employee of is assessed for employment, promotion and development solely on the basis of personal merit and qualifications, regardless of gender, sexual orientation, pregnancy or maternity, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

    For further information on Bupa, our equal opportunities and your career with us, please visit

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