Service Delivery Manager

Liberty Gas Group Ltd
16 May 2018
15 Jun 2018
Contract Type
Full Time



About Liberty:

Liberty Gas Group is a specialist heating services provider to public, domestic and commercial clients across the UK. Established in 1969, it offers professional gas installation, maintenance and servicing, as well as multi-fuel & renewable energy solutions and electrical installations.

We are looking to recruit a motivated service delivery manager to work in our Birmingham office. This role will support our companies growth strategy.

Role Overview:

The key requirements for this role will include managing a number of domestic gas servicing and repair contracts for our social housing clients based in and around the Birmingham area.

Requirements of this job include;

  • Managing multi-disciplinary teams such as servicing, repair, installations etc.
  • Ensuring both statutory and regulatory compliance in all relevant areas
  • Maximising profit and decreasing loss on all contracts
  • To deliver and report to the Liberty management team on operational performance
  • Build client relationships
  • Develop, maintain and improve on KPI's
  • Manage on site supervisors to ensure technical standards are met, tool box talks delivered, client/tenant satisfaction etc.
  • To monitor, report and accurately profile on a regular basis, financial performance and expenditure of budgets for all relevant service areas
  • To ensure the effective supervision and control of all work carried out to all properties under the contract including preparing of valuations, agreement of variations and billing for all completed work
  • To ensure that all contracts are effectively monitored throughout the contract period, in conjunction with appointed partners and stakeholders
  • To assist in the development of performance management, contribute to improvement plans and to be actively involved in the implementation and monitoring of service improvements.
  • To actively engage with existing and new group members to work towards a consistent approach to compliance, service delivery and other group services
  • To provide the appropriate levels of support and input in the procurement of growth opportunities and the delivery of services
  • To undertake such duties as are reasonably commensurate with the level of the post
  • Personality and attitude is regarded as being equally important for this role.

    Experience and Qualifications:

    The suitable candidate will be ACS qualified/gas safe registered, with extensive experience and knowledge in servicing, fault finding/repairs and installations to domestic gas appliances.

    Additional job specific training will be provided to the successful candidate.

    Personality and aptitude is regarded as being equally important for this role.

    Additional Information:

    The successful candidate will be subject to the company's verification and vetting process. This includes a basic right to work and criminal record checks.

    We anticipate interviews to take place at Cranmore Place, Solihull, B90 4RZ starting in the beginning of June 2018.

    Liberty Group has set some exciting growth targets for the next 3 years, and this is a great opportunity for anyone looking to advance their career in a customer facing organisation that offers great career opportunities.

    ‘Liberty Gas Group is committed to achieving equal opportunities in employment’

    This job was originally posted as

    Similar jobs

    Similar jobs