2379204 Network Service Engineer (NOC)

Newport (Casnewydd)
16 May 2018
15 Jun 2018
Contract Type
Full Time

Network Service Engineer - Newport 6-month contract - £300-340/day

Working with a leader in the Aerospace industry, I'm looking for a Network engineer to join their NOC environment in Newport on an initial 6-month contract. Depending on work, there is a high chance of this being extended to 12-18 months total/.

We're looking for someone to provide technical assistance and solutions to internal and external customers through the service desk, as well as being an SME for all things network in other areas of the business.

You will:

  • Provide resolution to service incidents and problems, including diagnosis and ongoing maintenance where needed
  • Provide excellent service to internal and external customers through exceptional communication skills
  • Identify and champion opportunities to drive enhanced value and cost savings
  • Deliver service in line with contractual obligations and achievement of all KPI's, SLA's and CSF's
  • Conduct regular housekeeping activities in accordance with contractual obligations and a commitment to continuous service improvement
  • Actively participate in the attainment of industry standard and vendor specific certifications and processes, including ITIL framework, ISO20000 accreditation for Services.
  • Participate in the company rotating shift and 'on call' program as required by the service contract and company needs.
  • Perform initial troubleshooting of faults using the management platform
  • Diagnose and fix faults within the SLA, either remotely or utilising Field Maintenance Engineers (FMEs) on site.

Due to the nature of the role and the working environment, candidates must hold current UK Security Clearance, ideally at DV level.

We're looking for:

  • Cisco CCNA or higher
  • Proven experience as a network support engineer, including network installation and commissioning
  • Familiarity with Windows desktop and server environments
  • Experience with PacketShaper/Steelhead is desirable
  • Service Desk methodology i.e. ITIL, Prince2, SixSigma would be beneficial

For more information or a confidential chat regarding the role, hit apply now or contact Joe on .

Network Service Engineer - Newport 6-month contract - £300-340/day

STR Limited is acting as an Employment Business in relation to this vacancy.

This job was originally posted as www.totaljobs.com/job/81474928

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