Personal Injury Claims Handler (Stage 2)

16 May 2018
15 Jun 2018
Contract Type
Full Time
Here at Proximo Legal Services we have exciting opportunity for a Personal Injury Claims Handlerto join our growing team in Chester . We offer a competitive salary, great benefits, fun work environment and best in class training, development and career opportunities.

We are a leading Claims Management and Credit Hire Company based in Chester delivering services to the motor trade. We are renowned for the level of service we offer our customers and are one of the fastest growing brands in our industry with exciting plans for the future!

Our strapline is ‘forward thinking’ and we truly believe in this and relate it to everything we do. We are a growing and motivated business built on a foundation of talented individuals led by our hands-on and involved MD.

We understand that the right working environment, culture, support, training, career opportunities, reward and fun will enable you to be successful and happy. This is why we offer in-depth training and support and great career progression. Our culture is a fun, work hard play hard one with an upbeat, vibrant, positive office with a team focus and ethic.

Our team is amongst the very best in the industry. The quality of our staff moulds the quality of the company and the high standard of service we offer. We support, recognize and reward personal development, which is why our employees are committed to us as much as we are committed to them.

As our Personal Injury Claims Handler we don’t just invest in you, we will provide you with all the latest technology, support and knowledge to help you maintain and deliver excellent service to our customers.

Key Responsibilities and Accountabilities

To deliver an efficient cost effective service to the clients of the FirmClient caseload and equipmentTo deliver legal services of the highest standard in a cost efficient mannerCompliance with all statutory and office requirementsPromotion of all services offered by the firm to clients and prospective clientsTo bill and recover such fees as directed by the Board of Managing DirectorsComply with the Office Manual & Departmental ManualsMaintain professional standardsMaintain an agreed caseload of client mattersProcess client matters on a timely and cost effective basisMaintain effective financial controls on all client mattersRecord all chargeable hours to achieve as a minimum the target set by the Board of Managing DirectorsBill on a regular basis in accordance with the client care letter and the firm’s guidelinesIdentify and pursue appropriate opportunities to cross-sell the services of the firmComply with CPD or other training requirementsEnsure the database is accurate for all current clients and matters under their controlCarry out such additional duties as required by the Department HeadSkills, knowledge, qualifications required for job

If you have the passion, drive and ambition to make a difference and have the following skills, experience and attributes this could be the role for you:

A high level of organisationExcellent written and verbal communication skillsAble to build rapport and establish relationshipsPrevious customer service experienceCapable of gathering, organising and managing informationAbility to multi-task & deal with several actions/ cases simultaneouslyAbility to assimilate and apply new skills when requiredResponsive to changeTeam working and working to tight deadlinesBe eager to learn showing a positive, proactive, can do approachMust be a Driver or currently learning to driveAn understanding of the RTA claims processes useful but not essentialRTA/ABI knowledge useful but not essentialWorking within a Motor Claims /Credit Hire environment is desirable not essential.
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