OpenScape Voice & UC Engineer

London (Greater)
16 May 2018
15 Jun 2018
Contract Type
Full Time
OpenScape Voice & UC Engineer
London, E2
£46,000 - £60,000

COMPANY OVERVIEW: With over 20 years' experience, our client delivers mission critical network and communication infrastructures, managed IT solutions and proactive support services. They are a true Strategic Business Partner operating in many industry sectors and require a dynamic individual to join their Unify OpenScape Voice and UC team.


Core Function:

- Serve as a senior technical expert representative within the company and across teams, clients, and other Vendors for Unify solutions
- Offer technical guidance and support within the company and customer base for Unify solutions
- Suggest and recommend Unify technical solutions to meet client requirements
- Be key technical resource to support Unify Cloud platform within the company
- Define, communicate and enforce standards throughout the organisation for Unify solutions
- Assist in strategic sales efforts from a technical perspective
- Consistently deliver high-quality services to our clients within own team and the company as a whole

Details of functions:

- Performs technical activities on major accounts and in consultation with line manager on larger opportunities
- Assist in developing internal technical support capability within own and wider team
- Accurately report progress on all projects on a daily / weekly basis (based on project requirement)
- Assist team in formulating policies, practices and procedures for Unify voice & UC
- Assist sales personnel in establishing personal contact and rapport with top customer & prospect decision-makers
- Hold meetings with sales staff to better understand their needs and issues
- Provide very regular updates to line manager and service desk on performance for service calls, moves & changes (MACs) and projects
- Focus on delivering a technical environment that understands the importance of formally completing phases in all projects and therefore the importance of technical sign-offs at the beginning, staged and end of each and every project
- Assist and work in a team that moves more and more towards formal practices and procedures that encourage replication in the voice and UC cloud implementations
- To take responsibility for further development of the company’s Voice/UC technical team to enhance capability for support and implementation services
- Ensure that all events for installation, maintenance or fault are logged into the ticketing system with all needed information (description, time frame, impact, resolution / correction steps ….. etc)
- Ensure that all installation, maintenance and fault finding activities are conducted in accordance with good Health and Safety practices and ensure that all appropriate risk assessment are in place prior to any work being undertaken
- Upgrading voice network equipment firmware releases as required
- Ensure that all work carried out has been tested and is working to required standards and expectations


Experience and skills:

- Comprehensive work experience in a technical role, with evidence of delivering business
- Proficient in working with Unify OpenScape Voice, UC, Contact Centre, Voicemail & Switchboard
- Understanding of VMware designs, data centres and WAN, LAN Requirements
- Confident and experienced in this type of environment with the ability to provide clear and accurate technical direction and pre-sales
- Strong OSV implementation skills and support services
- A good Knowledge of Autotask Management Software
- Specialist knowledge with Polycom products and solutions
- Well-organised, strong project based skills, problem-solving approach, self-starter, able to build relationships with customers at all levels
- Ability to coach other team members on technical techniques, written documents and product knowledge
- Proven success / experience supporting Unify OSV
- Able to contribute to product development process within the company
- High-level of design documentation
- Experience in mentoring of other technical staff within team
- Experience in managing the development of other pre-and post-sales technical staff within own team
- Review status reports of Technical Managers and address issues as appropriate
- Enforce standard policies and procedures within team and whole organisation
- Leadership, teamwork within own and other teams and client management experience key to progression


- Attended all of the UNIFY courses and received formal qualifications pertinent to this role
- Attend any courses and qualifications that are pertinent in assisting the company in delivering Unify Voice, UC, Contact Centre and associated solutions and services


- Degree level qualification


- Problem-solving and analytical skills to interpret technical issues
- Proven ability to work well as a team
- Experience in developing technical product strategies
- Good oral and written communication skills
- Customer-service focus

NOTE: References will be required from two previous employers

Closing date for applications is 14th June 2018

To apply for the role of OpenScape Voice & UC Engineer, please apply via the button shown.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Additional Keywords: OpenScape Voice & UC Engineer, Unified Communications Engineer, Comms Engineer, Voice and Data Engineer, Voice Engineer, Network Engineer, Contact Centre Engineer.
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