Data Support Engineer

16 May 2018
15 Jun 2018
Contract Type
Full Time
We're part of Europe's leading entertainment with over 23 million customers across seven countries, we make life easier by entertaining and connecting people. It's a genuine team effort. That's why we want talented people, like you, to join us and help make the future happen.

The Technology Data Services team are responsible for a variety of enterprise technologies and people that are integral to Sky's Information Systems.

We lead the way in many areas of technology, from delivering daily business critical corporate reports, to providing an elite data science and analytics platform for hundreds of users providing key insights on Sky's customers, products and viewing content. Delivering solutions for new products and initiatives is what we do, every single day. We then support these solutions for their lifetime in Sky, to an impeccably high standard 24 hours a day 365 days of the year.

The perks

As a valued employee of Sky, you'll benefit from a free Sky Q premium package (one off payment required for installation), an excellent pension scheme and private health care. Plus, there's a great range of other benefits to fit around your needs too.

Your key responsibilities:

As a Data Support Engineer you would be joining a dynamic, highly motivated technology team. Your primary role will be to handle the on-going support of business applications and processes developed and supported by the Technology team.

- Incident management and resolution, including root cause analysis and triage of issues

- 24x7 On-call support across multiple systems and technologies

- Engage with 3rd party vendors to ensure speedy resolution of issues, and plan future releases

- Impact analysis of change requests, both for projects and small changes

- Dedicated service improvement

- Creation and maintenance of user documentation

- Participation in Change Management processes

Your skills:

- Relational Database Management Systems

- Industry standard ETL tool (such as Ab Initio/Informatica)

- Unix/SQL scripting

- Big Data/Cloudera

If you're ready to work in a dynamic environment alongside talented people who take pride in delivering great results, apply today

Happy to talk flexible working

It's our people that make Sky Europe's leading entertainment company. That's why we work hard to be an inclusive employer, so everyone at Sky can be their best.

If you are successful in your application for this role, your appointment will be subject to receiving a positive outcome from your Criminal Record Check.

Believe in better
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