Deskside Support Engineer, 2nd Line Desktop Support

Fruition IT Resources Limited
16 May 2018
15 Jun 2018
Contract Type
Full Time

Deskside Support Engineer
Leeds City Centre

Salary: Upto £30,000p.a + Pensions + Life Assurance & much more

IT Support, IT Technician, Helpdesk Analyst, ServiceDesk Analyst, Desktop Support Analyst, 2nd Line Support, Deskside Support

We are looking for a Deskside Support Engineer based in Leeds City Centre for one of the big names in the leisure industry.

This position is available to senior engineers with experience of Deskside/senior desktop support in a predominantly Microsoft environment with good desktop support skills and basic understanding of ITIL processes. You will work as part of a team of highly skilled first and second line support engineers. Your responsibilities would include ownership of Incidents and Service Requests raised by the user community.

Working as part of the Technical Support team, you will provide first class customer support across a wide range of products, responding to the user base efficiently and resolving any technical queries, issues and requests including troubleshooting, problem resolution, user administration and maintenance.

Key responsibilities

  • Logging customer/employee queries in the helpdesk system received either by telephone or e-mail.
  • To provide first and second line support ensuring that all Incidents are assigned to the correct team for resolution
  • Password resets
  • Supporting desktop apps
  • Resolving network connectivity, Wi-Fi and patching
  • PC and laptop builds
  • Provide updates to end users on progress of their request/incident
  • To undertake user administration tasks
  • You will assist in the building of machines, as well as assisting with larger project such as base visits and refurbs.

Our ideal candidate will meet the following criteria:

  • Good telephone manner and excellent customer service skills
  • Experience of working in a 1st/2nd Line Microsoft support environment.
  • Experience of supporting Windows, Microsoft Office, XP and Outlook
  • Active Directory
  • Group Policy
  • Organisational Units
  • O365
  • Citrix
  • Servicenow
  • Networking-TCP/IP, Switching, Routing & patching
  • Exceptional customer service skills with good attention to detail and an excellent telephone manner

They are looking to move on this very quickly, so please spply with your CV asap. If you have any questions/queries feel free to call Gurleen Kumar on 0113 3239741

IT Support, IT Technician, Helpdesk Analyst, ServiceDesk Analyst, Desktop Support Analyst, 2nd Line Support, Deskside Support

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