Client Engineering Analyst

Recruiter
Aviva
Location
Thorpe St Andrew
Posted
16 May 2018
Closes
19 May 2018
Contract Type
Permanent
Hours
Full Time
Role Purpose: Responsible for the operational delivery, support andevolution of the Aviva Standard Operating Environment (SOE).The backgroundClient Engineering provides technical expertise for the StandardOperating Experience (SOE) infrastructure, application estate, andrelated services. The team is responsible for the 'gold build' and allassociated standards. Troubleshooting, evolution and hardening are allsignificant factors of the service. We also provide IT and applicationinfrastructure lifecycle technical support and problem determinationexpertise. The team follows operational policies and processes which arealigned with industry standards (ITIL). We also work with our keycustomers and internal businesses, end-user representatives to retaincustomers and build the business.Dimensions Reports to Client Engineering Manager Will be a senior member of Operations team Expected to work under own direction Liaising with Vendors and Suppliers Liaising with Aviva Global Business UnitsThe PersonYou will be required to assist the Client Engineering Manager inproviding a high standard of consultancy and governance in supportingthe Aviva SOE estate. Your experience working in a large-scale corporateIT environment and with a deep understanding of networks and operatingsystems you will play a key role in delivering the foundations for anaward-winning service. An inquisitive, logical thinker, you will haveproven problem determination skills and experience in defining anddocumenting standards and processes. A keen team player, you willdemonstrate the drive to own your own work and help others maintain ahigh level of service and quality.Duties & Responsibilities Delivery of IT services sufficient to meet Global IT Services customer SLAs & strategic objectives. Implementation of managed changes to the Global IT Services operational environment. Operational innovation including technology, people, processes and skills to deliver service and delivery improvements. Root cause analysis of major incidents and action plans to mitigate risks of reoccurrence. Investigate and test new tools, systems, techniques, and software products. Review and recommend improvements to current working practices and procedures. Manage request fulfilment through Aviva's service ticketing system with regular, meaningful updates. High quality documentation, reports and information for all technical solution/consulting engagements.Behaviours expectedAt Aviva, how we achieve our goals is as meaningful as what we do.Behaving in line with our values is essential to performing effectivelyat Aviva.Care More - Care like crazy about our customers each other and thecommunities we operate in.Kill Complexity - Be passionate about making things simpler for ourcustomer - manage complexity so our customers don't have to.Never Rest - Be driven every single day to be edgy, think bigger and do better.Create Legacy - Strive to build a future for our customers and eachother which is every bit as bright and sustainable as others builtbefore us.Skills and Experience Knowledge of operating systems, local area networks, tools and resources to troubleshoot and resolve common problems. Knowledge of native desktop security concepts and best practices. Ability to independently manage priorities in setting appointments with users and ability to collaborate and work on a team of other Desktop Support Consultants. Working knowledge of associated hardware and peripherals. Excellent critical and analytical thinking skills and expertise in structuring & articulating a logical argument. Documented troubleshooting / problem solving skills. Strong relationship management skills including senior stakeholder management. Appropriate planning skills for workload prioritisation and deliveries. Extensive experience within IT support function. Additional Information What will you get for this role? Competitive salary Generous defined contribution pension scheme Annual performance related bonus and pay review Minimum holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days Up to 30% discount for some Aviva products through "My Aviva Extras" plus discounts for Friends and Family Excellent range of flexible benefits to include a matching share save schemeWe're here to free people from the fear of uncertainty. Our insurance,savings and investment products help some 31 million customers enjoylife today, knowing that tomorrow is covered. And we definitely know howto look after our own people. If you love doing a great job to improvethings for customers, you'll be at home here. Help us build a future tobe proud of and get ready to fulfil your potential with Aviva. 'Bring to Aviva what makes you different and we'll support you to do thebest work of your life. We encourage applications from everyone whowants to help us achieve our purpose of helping our customers to DefyUncertainty' One of Aviva's core values is Care More, and this is brought to lifethrough the flexible ways we like to work. This may include working fromhome some of the time, or flexible work schedules to accommodate parentand carer responsibilities, further studies and hobbies.We prefer all applications to be submitted online, however if yourequire an alternative method of applying please contact Jenny Dao inthe Resourcing team on jenny.dao@aviva.com We are an equal opportunity employer and value diversity at our company.We do not discriminate on the basis of race, religion, colour, nationalorigin, gender, sexual orientation, age, marital status, veteran status,or disability status. - provided by Dice DAO, ITIL, STAKEHOLDER MANAGEMENT

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