Junior Desk Side Assist Engineer

16 May 2018
15 Jun 2018
Contract Type
Full Time
We’re Advanced

We're the 3rd Largest Software Company in the United Kingdom & we're seeking dynamic and forward thinking individuals to work for our fantastic team as Junior Desk Side Engineer.

Join a business that embraces innovation, gives you the scope to seize every opportunity and will help get you where you want to go. Life at Advanced begins in an unprecedented environment with a role that matters, taking you on a fast paced journey of discovery, however big that might be.

True partnership is the defining thing that makes us different from the competition. We pride ourselves on delivering focused software solutions for public sector, enterprise commercial and health & care organisations that simplify complex business challenges and deliver immediate value.

The Team and Role

This role sits within our IT Services division. With an innovative approach to outsourcing, Advanced prides itself on utilising the latest technologies and partners with the leading technology vendors to deliver customers exceptional service delivery.

The Requirements:

  • Log or update all IT enquiries that reach you (by phone, email, IM, or in person etc.) in the central ticketing system. Ensure that tickets are updated daily, unless there is an agreement evidenced for them to be on hold for a specific time period.
  • Provide technical desktop and application support to staff in person on site, or to remote workers as required. Undertake technical troubleshooting and research issues with the relevant manufacturers or vendors as required.
  • Escalate tickets that require help from other resolvers in order to deliver best practice customer service or to achieve SLA.
  • Be involved in both reactive and problem management of IT issues in line with ITIL best practices. Contribute to Problem Record documents and conference calls as required.
  • Run inductions for new starters and share knowledge with other Desk Side Engineers
  • Take ownership of work required on site to create and support processes for:
  • Incident Management
  • Service Request Fulfilment
  • Procurement and Licensing
  • Asset and configuration management,
  • New starter and leaver processes in conjunction with any HR / Facilities requirements.
  • Desk or office moves,
  • Supervising IT contractors when on site,
  • Completing periodic audits (of security, or equipment or for regulatory purposes),
  • Hardware or software roll outs or upgrades to individuals,
  • Desk side patch management
  • Ad hoc project implementations
  • Join the A Team

    Does this sound like the kind of role you are looking for? If you are keen to join an organisation that is going through an exciting growth period at the moment then please apply via the link above. Some of our Key Benefits are:

    Excellent benefits from day one: contributory pension, life insurance, income protection insurance, childcare voucher salary sacrifice, cycle to work scheme, and employee assistance programme25 days holidaysSpecial focus on training and development with the opportunity to excel your career from our internal Talent Development TeamBe part of an organisation that has recently been ranked by Deloitte in the Top 50 fastest growing tech CompaniesWorking in an organisation that encourages 360 feedback at all levels
    This job was originally posted as www.totaljobs.com/job/81466410

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