IT Technical Services Manager

Hays Talent Solutions
16 May 2018
15 Jun 2018
Contract Type
Full Time

IT Technical Services Manager job, based in Derby, £competitive

Job Introduction
Delighting our customers is our goal, which means working closely with Sectors, Services & Solutions and the rest of Operations is key to our success. We have some great capabilities. Our focus now is industrialising further in order to become more predictable, with increased reliability, and therefore higher customer satisfaction. The Onsite Remote service delivers project resources of the core technologies dedicated to our customers on those customer sites. Consultation and project work is part of our non-standard service offering along with additional out of hours support coverage for major incidents. The management principles based on ITIL best practice ensures consistent delivery across all technologies and from each service location.

Main Responsibilities

  • Project Governance
  • Escalations / Prioritising
  • Service Acceptance and Documentation
  • Project Management
  • Cross-Skilling / Training
  • Management of Apps Packs
  • Operational Management
  • Resource Management
  • Relationship Management

The Ideal Candidate

  • Self-Driven Individual with the capability to break out of their comfort zone and technology area
  • Knowledge/Understanding of good information security practice from a technical and management perspective
  • Demonstrable knowledge of ITIL v3, ISO 20000 and ISO2700
  • Understanding of Patch & Deployment methodologies
  • Demonstrable previous experience as a manager of an Operations team
  • Evidence of ability to build relationships to all levels within the organisation
  • Evidence of delivery of change (process, technology & culture)
  • Evidence of adaptability/flexible to changing demands
  • Evidence of ability to work under pressure
  • Evidence of ability to influence
  • Demonstrable knowledge of similar operational environments
  • Excellent communication skills at all levels
  • Excellent decision making/problem solving skills
  • Strong leadership skills
  • Strong planning and organisation skills
  • Strong People Management skills - interpersonal skills, performance management skills, interviewing
  • Good understanding of an outsourced delivery environment/model
  • Experience of implementation of governance frameworks across global virtual teams
  • Understanding of internal/external customer business needs
  • Proven track record of driving and delivering consistent and constant service improvement
  • Adherence to agreed SLA's and KPIs for the service line as a whole

Please apply today with your latest CV if you are interested.

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