Airfreight Key Account Senior Clerk

16 May 2018
15 Jun 2018
Contract Type
Full Time
My client, a leading global freight forwarder, is looking to recruit a Key Account Senior Clerk within the airfreight department of its office in Hounslow.

Role: Key Account Senior Clerk - Airfreight

Location: Hounslow, Middlesex, Heathrow

Salary: up to £31k dependent upon experience

Hours: Monday to Friday 9 am - 5.30 pm

Industry: Freight Forwarding/Airfreight

- Provide excellent Customer Service and drive the same ethos throughout the business and team.

- Interact with customers and develop long term relationships

- Strive to meet & exceed customer’s expectations and encourage team members to do the same

- Support with the retention of all current business

- Actively communicate unique service features of Schenker to increase value add solutions to customers

- Measure and evaluate the team performance & quality and the departments level of service to all customers

- Ensure efficient response to customer issues & complaints.

- Encourage commercial awareness amongst the team to support delivering upon agreed department targets including GP, Revenue and Volume Growth

- Responsible for day to day operations within the Key Accounts department

- Look for and implement operational efficiencies within the Key Accounts Department

- Review and improvement of operational processes within the department

- Review and implement SOP’s, work instructions, processes/procedures

Skills and Experience

4 years’ experience in airfreight and knowledge of air industryStrong Customer Service and Operational skills are essentialExperience of running a small team (leadership skills)Effective written and verbal communication skillsGood organisational skills and an ability to prioritise and manage high workloads in challenging situations and meetings deadlinesAbility to make considered and consistent decisionsFast and accurate data entryA passion for excellence and a commitment to be the bestHigh levels of energy, sound judgement and determination to achieve with a sense of urgencyGood relationship management and interpersonal skillsAn open minded consultative approachAbility to give and receive positive and constructive feedbackAbility to creatively solve problemsAttention to detail
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