It Helpdesk Support Apprentice Level 4

16 May 2018
15 Jun 2018
Contract Type
Full Time
IT Helpdesk 1st line support Apprentice – INTQ377

Location: PO9 - Havant

Are you interested in establishing a career in the fast paced, ever changing IT industry? If so, the below opportunity might be just what you are looking for!

Job SpecificationIntequal, in partnership with the Microsoft Apprenticeship Programme, are offering this exciting opportunity to embark on a career as a IT Helpdesk Apprentice.

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through online learning and practical experience. These qualifications are highly respected and sought after and the skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible chance at starting your professional career in the industry.

Job Role

The company require a proactive IT Technician with an aptitude for communication and interest in Microsoft infrastructure technologies such as Windows.

Quickly assimilating new technologies, being able to apply what is learnt and showing a genuine enthusiasm for the technology are critical to this position’s success.

As a Microsoft IT Apprentice your main roles and responsibilities will include:

    Become a valued part of the IT Support team.Learn how to provide technical support to marketing channels and activities.Assist in customer projects and support activities as skills allow.Gain on the job experience and be able to utilize the skills you have gained over the duration of your apprenticeship. Help the existing staff to deliver the IT Support services to our clients.Learn how to handle telephone support calls as well as incoming Helpdesk emails. Manage the Helpdesk system, ensuring all calls are handled within appropriate timescales. Work on resolving the first line support where capable, and work with more experienced staff to help resolve more complex issues.Update company systemsPrioritising of responses according to SLA’s, work planning, co-ordination of engineer’s diaries from a booking perspectiveRaising actioning and closing of support tickets within prescribed work schedulesDeal with customers through qualification skills and empathy to deliver customer satisfaction 100%.Carry out daily system checksImplementing documented procedural changes

About the Company

Aimed at providing the most effective professional and ICT services to UK organisations. This is delivered through process lead businesses driven by passionate and dynamic individuals focused on providing your business with the support it needs to grow.

Qualifications & trainingThe company require a bright, enthusiastic and hard-working individual with a genuine desire to learn and to build a career within the IT industry. You will have a friendly personality, be able to work as part of a team and provide excellent customer service. The company are looking for someone with a positive, highly self-motivating, can-do attitude from someone who isn’t afraid to ask questions.

    Previous experience within an IT Support role, or a completed Level 3 Infrastructure Technician apprenticeshipTo be considered for this role, you must have at least a C grade in both GCSE Math’s & English, and in three or four other subjects at least. You should have a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT.You will be highly organised, have excellent communication skills and a brilliant telephone manner. You will be willing to work hard and eager to learn. An interest in IT is mandatory!

Training Provided

You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including Cloud Technologies and Network Fundamentals. This will extend also business processes and project management. You will also have the opportunity to gain some globally recognised Microsoft certifications.

Important InformationLocation: PO9, Havant

Working Hours: 8:30am - 5:30pm, Mon-Fri

Wage: £307 - £346

We process all applications received and contact candidates ASAP so please keep an eye out for a phone call from one of our team on an 0121 number. If you miss a call, we will send you an email.

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