AV / IT Technician - The University of Leeds

Recruiter
Manpower
Location
Leeds
Posted
16 May 2018
Closes
15 Jun 2018
Contract Type
Permanent
Hours
Full Time

Are you passionate about delivering excellent customer service? Are you looking for a challenging and varied role? Do you want to be part of a team that makes a difference?

We are looking for motivated individuals to join us as AV/ IT Teaching Space Technicians whose focus will be on delivering excellent customer service to all users of Central Teaching Space (CTS). Dealing with a range of customers, you will provide technical support to Central Teaching Spaces, dealing with user enquiries, technical issues and resolving problems in relation to AV/IT equipment as required.

With experience of working in a technical support role within the education, conference or hospitality industry, you will have excellent technical skills. You will be required to provide a flexible service, working as necessary to meet the needs of the business.

As a Central Teaching Space AV / IT Technician, your main duties will include:

  • Providing 2nd line technical support to the AV and IT equipment within Central Teaching Space, including preventative maintenance, repair of faults and installation of replacement equipment;
  • Providing technical support and advice to specific users of Central Teaching Space including external conference customers and high-profile internal staff arranging University events;
  • Support to the equipment hire and video-conferencing service to include regular checks and maintenance of the equipment, provision of written instructions and involvement with customer enquiries/training including demonstrating equipment usage;
  • Assisting the Teaching Space Facilities Assistants with 1st line support by performing routine checks, servicing of equipment and dealing with calls from users experiencing difficulty with the equipment;
  • Using the online timetable to move classes when faults cannot be resolved, providing basic written instructions on using the equipment, diagnosing and resolving basic faults and user error;
  • Undertake projects to improve the service such as reviewing methods of record keeping, reviewing stocks of spare equipment and introduction of new technologies etc; As a Central Teaching Space Technician you will have:

These duties provide a framework for the role and should not be regarded as a definitive list. Other reasonable duties may be required consistent with the grade of the post.

As a IT Central Teaching Space Technician you will have:

  • Experience of working in a technical support role within education, conferencing or hospitality environment;
  • Experience of installing IT hardware and software, diagnosing and resolving problems;
  • An ability to maintain, service, fault diagnose, test and repair to at least a mid-level, AV and IT related equipment and ability to provide advice and guidance in high pressure situations;
  • An ability to work independently and flexibly to meet the daily requirements and be able to prioritise tasks effectively;
  • An awareness of new technological developments in the sector

Interested? Please apply online today!


This job was originally posted as www.totaljobs.com/job/81457337

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