2nd Line Infrastructure Engineer

Concept Information Technology Limited
Milton Keynes
16 May 2018
15 Jun 2018
Contract Type
Full Time

2nd Line Infrastructure Engineer
IT Services Company

An expanding IT company is seeking an experienced 2nd Line Infrastructure Engineer to join their organisation on a permanent basis. The role is working in a relaxed IT Managed services environment. The ideal candidate will have a solid experience of troubleshooting networking issues, server issues and desktop issues.


  • Do you want to work in a role that can offer you to improve your skillset and offer progression within IT?
  • Do you want to work in a relaxed and friendly environment?
  • Do you want to work for a highly accredited organisation?

If the above sounds of interest then please see below the brief job description, full job spec is available.


  • Providing 2nd line support in a managed services capacity - adhering to ITIL processes
  • You will be required to manage the service desk as well resolving issues with all hardware & software raised by customers and in house
  • Ensuring that all tickets raised meet the agreed SLA's for the customers
  • Deliver a high level of customer service


  • Experience of working with Windows 7/8/10
  • Experience of troubleshooting networking issues
  • Experience of troubleshooting Windows Server 2003-2016
  • Previous experience in an SLA environment
  • Previous hands on experience with Office 365/Office 2013
  • Experience of working in an IT services capacity - desirable



To be immediately considered please apply

2nd Line Infrastructure Engineer - Desktop support - Office 365 - Windows 7 - ITIL - 2nd Line support - Desktop Support Analyst - Network - troubleshooting - 2nd Line Infrastructure Engineer

This job was originally posted as www.totaljobs.com/job/81450511

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