Infrastructure Analyst

Hanson Lee Resourcing Ltd
London (Greater)
16 May 2018
15 Jun 2018
Contract Type
Full Time
Infrastructure Analyst | London Market Insurance | Permanent - £45K | City, London

A Specialty Insurance Group operating in the Lloyd's of London Insurance Market is looking for an Infrastructure Analyst to join the Wintel and Citrix support team. As the Infrastructure Analyst you will be supporting Wintel, Citrix and desktop infrastructure platforms, and possess all the qualities of an experience Infrstructure Engineer.

The Role:

  • 3rd line IT support infrastructure administration/maintenance/design
    • Server/application administration within the following environments:
    • Active Directory Domain Services
    • Exchange
    • Citrix
    • Wintel
  • Solution design and implementation
  • Maintain security infrastructure including antivirus software, Firewalls and endpoints
  • Participation in disaster recovery/business continuity testing and invocation
  • Provide exceptional service support and customer service to the business, via deskside support, email and telephone including remote offices when required
  • Provide solutions to incidents, requests and problems
  • Create, manage and evolve polices, processes and procedures
  • Main Responsibilities:

  • Prioritise and manage workload effectively, managing several open incidents to SLA plus problems and projects
  • Establish and maintain excellent working relationships with the business and 3rd parties ensuring the following key support principles are demonstrated
  • Ensure service delivered will display high level of engagement and support orientation
  • Strive to provide a proactive level of service
  • Provide value add in recognising the importance of building, developing and extending relationship across the team and the wider business
  • Design, implement and maintain applications and infrastructure
  • Work with a variety of business and technical teams including 3rd party to enhance service and deliver solutions/projects
  • Demonstrate expertise in key areas of infrastructure and a broad knowledge general infrastructure
  • Trend analysis and problem management
  • System and performance monitoring/tuning and orchestration
  • Ensure appropriate standards and procedures are adhered to
  • Support users on both hardware and software applications
  • Administration of backups and restores
  • Vulnerability management
  • Technical Skills

  • Active Directory domain services configuration and administration
  • Windows 7/10 support, administration and configuration
  • Windows server 2008/2012/2016 server administration and configuration experience in design, configuration and administration of core infrastructure application products including but not limited to:
    • Active Directory Domain Services
    • Enterprise collaboration tools
    • Citrix
    • Networking
    • System Centre
    • Vmware
    • Backup software
    • Telephony
    • Anti virus
    • Solarwinds
    • Asset management
    • SAN environments
    • Infrastructure security
  • Advanced network administration and troubleshooting, TCP/IP and WAN/LAN/WI-FI
  • Demonstrate exceptional knowledge in one or more key areas of Infrastructure
  • Advanced hardware support
  • Capacity management and planning
  • Awareness and ability to implement new technologies appropriate to the organization.

  • This job was originally posted as

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