Voice Network Services Co-ordinator
Becoming a Voice Networks Services Coordinator with Capita IT Services
As a Voice Network Services (VNS) Coordinator working within the Voice Network Services function you will be responsible for processing, delivering and supporting key telecoms services and solutions to and through Capita ITS.
What you will do:
Assisting the VNS Manager in the delivery and management of new and existing VNS orders, coordinating enquiries from 3rd party suppliers, ISPs, Carriers, Project Managers etc, providing clarification and support, updating documentation to all involved throughout the lifecycle of the delivery.
Liaise with Carriers and Customers to arrange access appointments and clarify points of detail
Ensure all provisioning documentation and systems are updated in a timely manner ensuring accuracy is maintained
Assisting the VNS Manager in developing internal/external processes to better capture and maintain technical details associated with services, which in turn will allow better management of customers and services cross the whole estate.
Your experience will include:
Experience in Project Planning, Provisioning or Project Coordination
Understanding/exposure of Provisioning methodology/project methodology
An understanding of telecoms billing and the use of Abillity billing platform or equivalent
Able to work well under pressure and prioritise workload accordingly and efficiently
Professional and confident manner
Cheerful disposition, with a good sense of humour and great interpersonal skills with the ability to build relationships easily with both internal and external clients
About Capita IT Services
Capita Networking Solutions are part of our IT Services business, and we specialise on connecting businesses worldwide. We're the UK's leading network integrator and joining us you'll build, integrate and manage some of the most advanced networks and ISP services for our clients. We have an unparalleled track record in delivering and supporting complex connectivity requirements across Wide Area Networks (WAN), Local Area Networks (LAN) and Wireless technologies, and we excel at delivering voice network services, unified communications and collaboration services.
Capita IT Services are part of Capita Plc, the UK's leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customers' needs, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.
What's in it for you?
At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us so effective at what we do.
As well as a generous basic salary, we also give you XX day's holiday (rising to XX), [a discretionary annual bonus / car allowance or company car], company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts. [At our LOCATION office, you will also benefit from (e.g. discounted membership at the onsite gym / free parking / weekly lunch club etc.)]
You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential - whatever that means to you.
What we hope you will do next
Help us find out more about you by completing our short application process - click apply now. We understand you might have some questions before taking the step to apply - you can contact  for guidance.
Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.
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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.
If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.
This job was originally posted as www.totaljobs.com/job/81452764