IT Support / Business Analyst

Nine Twenty Recruitment Ltd
16 May 2018
15 Jun 2018
Contract Type
Full Time
My client is a long-established business based in Carronshore, near Falkirk who are looking to supplement their existing IT resource by recruiting someone with the right mixture of IT Support and Business Analytical skills.

Reporting to the Group IT Manager, the role is primarily based at our premises in Carronshore and may require occasional off-site visits to suppliers and industry events.

The group is looking to invest in a new IT infrastructure that will transform our business information and intelligence.

Prior to this investment there is significant preparatory work to be undertaken that will involve a detailed business analysis leading to process improvements, applications development and enhancements to the existing environment which will run alongside general IT business support.

Key tasks

  • Data analysis and reporting across the business.
    Report writing using Crystal reports.
  • IT troubleshooting, problem solving and helpdesk support.
  • Process review, documentation and improvement.
  • Office 365/Sharepoint/Exchange.
  • Equipment deployment and maintenance/ software updates.
  • Lead on specific IT projects.

Key skills – Essential and desirable

  • Business Analysis and Business process capture and Mapping.
    Master Data Management.
  • MS Office & Advanced Excel knowledge (VBA)
  • Knowledge of industry standard norms, project management methodologies.


  • Highly self- motivated and dynamic.
    Able to effectively prioritise and execute tasks in a high-pressure environment
  • Proactive with a strong customer service ethos.
  • Demonstrate a good understanding of financial and business processes.
  • First class communicator.
  • Proven analytical and problem-solving skills

Qualification and experience

  • Computer or IT related college or university degree
    Provide support regarding financial applications including General Ledger, Costings, Accounts payable/receivable.
  • Working knowledge of ERP/MRP implementation.
  • 3rd party Report/BI tools (CRYSTAL REPORT, POWER BI, QLIKVIEW).


  • Salary dependent on experience
    28 days holiday
  • Company pension after successful probationary period

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