Personal Injury Claims Handler

Dart Recruitment
Swansea (Abertawe)
16 May 2018
18 May 2018
Contract Type
Full Time
Our client is a well-respected insurance company who are enjoying a period of expansion and can offer great prospects for long term career growth . One of their current vacancies is that of Personal Injury Claims Handler. This role would suit candidates who have a legal background and are looking for a change in career direction. Alternatively, candidates who have good insurance claims backgrounds are encouraged to apply.


To negotiate the settlement of claims in an efficient, fair and economical manner. To provide an excellent claims service, maintaining Company Policy, and effecting speedy recovery of Underwriters' outlay where appropriate.

Key Responsibilities:

  • Validating claims and checking all details agree with Underwriters' records.
  • Identifying and referring questionable underwriting.
  • Arranging for the repair of the Insured's vehicle or payment of compensation where appropriate.
  • Establishing clearly the circumstances of any loss and making appropriate liability enquiries.
  • Comply with pre and post litigation procedures efficiently through the life of a claim with a view to concluding the case effectively and economically, to include legal costs or other.
  • Where appropriate pursuing recovery of Underwriters' outlay and/or negotiating settlement of Third Party claims, having due regard to the question of liability.
  • Attend conferences/discussion facilities relevant to specific claims as well as Court attendances as required.
  • Pursuing recovery of uninsured losses where appropriate.
  • Maintaining accurate estimates throughout the life of the claim making adjustments where appropriate.
  • Ensuring that files are diarised appropriately.
  • Ensuring that manual and computer records are accurate and reflecting any changes made in a clear and precise manner including all changes made to estimating or reserves.
  • Action Control reports efficiently and accurately to maintain targets and KPI’s.
  • Comply with all audit requirements.
  • Carry out rolling reviews as required
  • Assist in production of MI and its analysis.
  • Validating accounts/fee notes and authorising payments.
  • Mentor and train junior staff relevant to skill-set and technical ability.
  • Maintain office standards and discipline.
  • Ensuring that referral procedures are strictly followed.
  • Ensuring that all matters are handled in accordance with the instructions laid down in the Claims Manual and amendments issued to it.
  • Volunteer and participate in meetings and initiatives where appropriate.
  • Assist Manager, Team Leader and other team members in all areas where appropriate.
  • Be aware of and act upon all compliance matters e.g. TCF, Data Protection, Money Laundering etc
  • Support compliance with Lloyd’s, FSA & FOS regulation
  • Support Health & Safety through highlighting issues
  • Engage in own self development

Full job description available
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