Technical Analyst

Recruiter
Dart Recruitment
Location
Bridgend (Pen-y-bont ar Ogwr)
Posted
16 May 2018
Closes
15 Jun 2018
Contract Type
Permanent
Hours
Full Time
My client is looking for Technical Analysts on a permanent basis.

Main Tasks and Objectives for the IT Service Desk Analyst are:
  • Be readily available to answer the phone to our clients in a professional and efficient manner.
  • To provide front line troubleshooting, diagnostics and to provide technical fixes.
  • To support a variety of custom made/bespoke applications, Microsoft applications and desktop applications.
  • Plus a variety of off-the-shelf industry tools.
  • To support networks, hardware and printers etc.
  • Actively employ, share and contribute to the company's knowledge base.
  • Manage open incidents in line with industry best practice guidelines.
  • To support local and Global clients.
  • Take control, understand goals and own your performance.

Desirable Skills / Experience:
Previous experience working on a Service Desk would be an advantage
IT problem solving is essential
Knowledge of Active Directory
This job was originally posted as www.totaljobs.com/job/81446918

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