IT Support Apprentice

Baltic Training Services
16 May 2018
15 Jun 2018
Contract Type
Full Time

Baltic Training and EPX Technical Services are thrilled to be recruiting for an IT Support Apprentice to join their growing team based in Stafford.

Established in 2005, EPX Solutions is the Midlands leading outsourced IT Support provider covering a range of solutions in cyber and cloud security. As they continue to grow their goal is to become a truly nationwide company combining the best elements of a small business and large enterprises.

About Apprenticeships
A wise man once said, "The bigger the challenge, the bigger the opportunity to grow" Apprenticeships are built around this principle. Apprenticeships are not an easy way out, they are a commitment and a journey on which you will learn to overcome challenges and breakdown barriers.

With the help of employers, an apprenticeship offers a structured and practical approach to learning. You will train in way that supports you, while you develop the skills you need to be successful in the fastest growing sector in the UK. If you're looking to revolutionise the way you learn, you are looking for an apprenticeship.


  • Respond to initial phone contact from customers.
  • Provide support to customers via telephone, email, and remote support.
  • Creating and take ownership of jobs and be responsible for your allocated work.
  • Escalate issues to other areas as required.
  • Follow the 1st line work process documents.

Training to be provided:
Level 3 Infrastructure Technician

  • Networking Fundamentals
  • Mobility and Device Fundamentals
  • Business Processes
  • Cloud Fundamentals
  • Coding and Logic
  • External Assessment, Synoptic Project & Overview
  • Functional Skills

Skills and qualifications required:

  • 5 GCSE's A-C grades, including Maths and English
  • Passion for IT
  • Excellent knowledge of software and hardware
  • Good problem solving skills
  • Outstanding customer service skills

The future is bright
Upon completion of the apprenticeship programme, there are real progression opportunities available. Along with your employer, you may decide to progress onto our level 4 programme and take your training even further.

Salary, hours and benefits

  • £4 per hour
  • Monday - Friday
  • Working hours: 40 hours a week
  • 08.30am - 5.30pm (5pm finish on a Friday)
  • 20 Days Holiday + Bank Holidays

Location and Travel
The successful candidate will be working in a large open plan office based in Stafford. Public transport links are easily accessible, with bus stops just outside the building and train station 15 minutes' walk away.

About Baltic Training
Baltic Training are the only apprentice and training provider that offer a completely tech-focused, tech driven training solution. We know there are dynamic, eager, young people out there. Young people who love this fast moving world, just as much as we do. They just need to transform that passion into the skills that employers need. So that's exactly what we help them to do.

If this sounds like the role for you, get in touch! When we receive your application, the Recruitment Consultant for your area will be in touch to guide you through the next stage of the application process. In the meantime if you want to get a head start on the other applicants expand your knowledge with the links provided!

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