Client Services Implementation Engineer

Jurupa Resourcing Ltd
16 May 2018
15 Jun 2018
Contract Type
Full Time

Our client is a leading provider of inventory, advertising technology and data solutions for the pay-TV industry. As a result of continued growth in their European division, they are seeking to hire a Client Services Implementation Engineer who will ideally be based in Manchester (although not essential) to join up with their fast-growing team in the UK.

The successful candidate will be a dynamic, highly motivated individual who will focus on supporting the company’s growing EU footprint. As a Client Services Engineer on the Client Services team, you would play a critical role in ensuring the company’s European based customers get the greatest value from their offerings. You will participate in projects that have significant impact on the business and maximise customer prospects within the advanced advertising marketplace.

About you:

·You’re a techie at heart and started your career as a software engineer but are looking to expand your horizons

·You love learning about new businesses and products and take accountability for continued self-learning

·You effortlessly coordinate complex customer-facing projects from start to finish

·You understand the importance of customer satisfaction

·You are the kind of person who seeks challenges

·You are self-driven and thrive in a demanding, fast-paced environment

·You possess excellent communication skills, both verbal and written

What you will do:

·Ensure customer success!

·Assist with the technical deployment of the company’s enterprise software including planning, installation, configuration, testing, training, tracking and documentation

·Perform product and technical configuration including account setup, user setup, contract setup, and data ingest

·Develop custom shell scripts, SQL queries and other tools as required for troubleshooting and/or deployment

·Work closely with technical team members to determine custom product configuration or integration solutions

·Develop and maintain an in-depth knowledge regarding the capabilities of company products and services

·Provide subject matter expertise regarding best practices and system capabilities to customers

·Manage multiple customer projects

·Document and communicate clear requirements and resolutions

·Engage with technology partners to ensure and verify that product launches are successful

·Provide technical support and act as a liaison among various internal teams when resolving customer technical issues, answering product questions and other types of general enquires

·Travel (on occasion) to client locations in the EU to support implementation and other client service needs

·Work outside of the normal office hours as needed to coordinate with team members in the US office

Your Background:

·4+ years’ experience as an Implementation Engineer

·Strong understanding of Linux commands, system utilities and tools and Linux text editor such as vi

·Hands-on experience with relational databases such as mysql

·Able to execute SQL queries and running database scripts

·Experience with XML

·Knowledge of Shell, Perl, or some scripting language

·Hands-on experience integrating software applications

·Strong verbal communication skills

·Able to document processes and write instructions

·Works well cross-functionally

·Bachelor’s degree in Software Engineering, Computer Information Systems, or comparable industry experience

Extra Credit if you have:

·Experience with display or video ad serving companies, e.g. Freewheel, Doubleclick, ARRIS, SeaChange, Imagine, etc.

·Experience with IP client video technologies

·Experience with cable TV/IPTV related technologies

·Experience with web-based dynamic advertising platforms and technologies

·Experience with video content delivery networks and technologies

·Understanding of the online media marketplace

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