IT Service and Infrastructure Analyst

Profile Personnel Limited
London (Greater)
16 May 2018
15 Jun 2018
Contract Type
Full Time

We have a fantastic opportunity for a Support Engineer of a leading global Shipping Line, located in the heart of the City.

The purpose of this role is to support the local IT Infrastructure to enable the maintenance and extension of the IT infrastructure at the local offices; these services include local network connections, server rooms and local used applications.

If you are looking for a fast-paced, challenging environment and have an analytical approach, this role could be for you...

Primary Job Responsibilities and Measurement

    System management (40%):

      Managing and maintaining all IT systems, such as workstations/laptops, for the total user community remotely and onsite
      First and second line support- supporting individual users by solving all kinds of IT problems raised as well as answering IT related questions asked by users

      Incident Reports (40%):

        Receive reports of IT incidents from users verbally on location or by telephone/email
        Create record for each incident on monitoring system
        Accurate and timely incident reporting

        User Support and Incident Management (20%)

          Maintain the IT incident monitoring system with changes to the status of each incident, such as follow-up, resolution and closure
          Speed of closing an incident after resolving
          Customer satisfaction

          Skills, Qualifications and Expertise

            Education level: Vocational degree IT
            Experience: 1-2 years of relevant working experience
            Good communication skills
            Good customer relation skills
            Certification: ITL
            Language skills: Good English skills
            Role specific: IT knowledge

            If you are interested and would like to find out more information about this great opportunity, please apply and get in touch on 01322 389111!

            This job was originally posted as

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