IT Service Operations Engineer

London (Greater)
16 May 2018
15 Jun 2018
Contract Type
Full Time

IT Service Operations Engineer - Permanent - London

I am currently recruiting for a IT Operations Engineer to join my client, an international FinTech business based in London Bridge, on a permanent basis.

An IT Operations Engineer is required to join the Service Operations team to provide a stable platform for all of the group products. The Service Operations Engineer will be working as a technical bridge between the software engineers, customer operations, product and business management by providing 1st and 2nd level system and application support.

Key Responsibilities of the IT Service Operations Engineer:

  • Be part of a team responsible for the monitoring of highly available productions systems, networks and customer facing applications.
  • 1st and 2nd level system and application support of mission critical systems
  • Building strong relationships with engineering teams to develop smoother internal co-operation
  • Monitoring and metrics gathering for all systems, networks and applications
  • Responsible for end-to-end Incident, Change and Problem Management for all incidents in production

Key Skills Required of the IT Service Operations Engineer:

  • Extensive experience monitoring and managing mission critical systems
  • Proven experience of ITIL processes within a fast-paced, web based, support environment
  • Ability to take control and lead major incident investigations and chair post-mortem meetings
  • Strong senior stakeholder management experience
  • Proven experience in a support position

What will you receive in return?

Alongside a corporate benefits package, you can also expect:

  • The opportunity to work with a variety of tools and to assist with projects
  • Free breakfasts/snacks
  • Weekly drinks/social events
  • Modern office with a games area
  • A dedicated training budget

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

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