IT Graduate

Pertemps 479
16 May 2018
15 Jun 2018
Contract Type
Full Time
My client based in East Anglia is seeking a Trainee Business Systems Support Analyst.

Role: Working alongside the Lead Business Systems Analyst and Lead Systems Designer and Developer along with the team you will be required to proactively improve the use of IT systems throughout the firm by identifying and resolving training needs on and ad-hoc and scheduled basis. Maintain educational material and resources as required. Facilitate Training Sessions to support the education of the teams and assist with all queries.

Salary: £18000.00
Location: East Anglia with majority of training in Ipswich.

Skills & Attributes:


" Driving licence and access to own car for business use to travel between offices.
" Highly self-motivated and proactive
" A client facing and professional approach to their work
" Excellent relationship building and interpersonal skills
" Having a good understanding of business processes
" Excellent written and oral communication skills with technical and non-technical users
" Having excellent IT skills
" Excellent understanding of a service environment with a strong customer service orientation
" Excellent presentation skills
" Ability to effectively prioritise and execute tasks in a high-pressure environment
" Able to work alone or within a team
" Possessing high attention to detail
" Experience working in a team-oriented, collaborative environment

Principle Duties & Responsibilities:


" Work with the IT Helpdesk 3rd party supplier to resolve second line calls which are categorised as a business systems support need.
" Carry out Office visits around East Anglia with majority of training in Ipswich and assist Users at their Desks with 121 support


" Maintain training content as the business requirements change.
" Ensure that Training Needs Analysis and training feedback is gathered, evaluated and acted on for all
" Administer the advertising and booking of internal courses.
" Deliver 121 training to appropriate Users, tailoring training courses when needed.

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