Contact Centre Case Handler

Recruiter
Interaction Bristol
Location
Bristol (City Centre)
Posted
16 May 2018
Closes
18 May 2018
Sector
Legal
Contract Type
Permanent
Hours
Full Time

Contact Centre Case Handler

Bristol

£Competitive

Interaction recruitment is recruiting for 3 Contact Centre Advisors to support management with the clients members and managing their case whilst accurately recording the outcomes on their database.

Based in Bristol; you will join this busy team on a Fixed Term Contract basis for 6 Months.

This is a great opportunity for someone with good experience in case handling or complaints. Experience within a financial background is desirable, but not essential.

Day to Day Duties:

· Answer incoming calls and making outgoing contact to members following the Case Management process, ensuring members are treated fairly

· If applicable process appropriate remediation adhering to the Project rules

· Accurately record all member contact on the designated systems

· Accurately log member complaints to the Customer Care Exec, following the correct complaints procedure

· Meet set quality audit targets for calls and file reviews

· Attend and participate in project meetings providing points for discussion and ideas for improvement

· Logging identified questions and risks to the Contact Centre Team Manager/Senior Operative

Experience Required:

· Demonstrable experience in working as part of a Business-Critical project/delivery team.

· Telephone Communication skills;

- Demonstrate experience in following set call scripts

- Demonstrate experience in communicating information to callers in a clear, concise and warm and friendly manner

- Demonstrate in-call problem solving; - listening to and working through questions in a warm and friendly manner

· Strong experience with Case Handling or Complaints

· Case Handler within the Financial Industry is desirable, but not essential



For more information regarding this role please contact Teresa New at Interaction Recruitment on


This job was originally posted as www.totaljobs.com/job/81464670

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