Contact Centre Case Handler

Interaction Bristol
Bristol (City Centre)
16 May 2018
18 May 2018
Contract Type
Full Time

Contact Centre Case Handler



Interaction recruitment is recruiting for 3 Contact Centre Advisors to support management with the clients members and managing their case whilst accurately recording the outcomes on their database.

Based in Bristol; you will join this busy team on a Fixed Term Contract basis for 6 Months.

This is a great opportunity for someone with good experience in case handling or complaints. Experience within a financial background is desirable, but not essential.

Day to Day Duties:

· Answer incoming calls and making outgoing contact to members following the Case Management process, ensuring members are treated fairly

· If applicable process appropriate remediation adhering to the Project rules

· Accurately record all member contact on the designated systems

· Accurately log member complaints to the Customer Care Exec, following the correct complaints procedure

· Meet set quality audit targets for calls and file reviews

· Attend and participate in project meetings providing points for discussion and ideas for improvement

· Logging identified questions and risks to the Contact Centre Team Manager/Senior Operative

Experience Required:

· Demonstrable experience in working as part of a Business-Critical project/delivery team.

· Telephone Communication skills;

- Demonstrate experience in following set call scripts

- Demonstrate experience in communicating information to callers in a clear, concise and warm and friendly manner

- Demonstrate in-call problem solving; - listening to and working through questions in a warm and friendly manner

· Strong experience with Case Handling or Complaints

· Case Handler within the Financial Industry is desirable, but not essential

For more information regarding this role please contact Teresa New at Interaction Recruitment on

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