To be responsible for the creation of the ServiceNow operation including people, process/policy and tools from initial green field stand up to Operationalise through to Continual Improvement taking into account functional and non-functional requirements and phasing the implementation of the plan using MoSCoW prioritisation
In-depth knowledge of the Service Now products and development framework with a proven track record of standing up a Service Now Service Desk from scratch.
Work with an Implementation Partner and a Configuration Manager to coordinate the stand-up of ServiceNow and the Configuration Management Database.
Performing integration and process automation using Service Now Orchestration.
Loading, manipulating and maintaining data between Service-now and other systems via discovery or API integrations.
Performing system and integration testing with sample and live data Monitor health, usage and overall compliance of the application.
- ServiceNow Developer experience including the latest ServiceNow release.
- Service now implementation experience in ITSM modules (Incident, Problem, Request, Change, Knowledge, CMDB, Configuration & Asset)
- Thorough understanding of ITIL/ITSM processes
- Hands-on design, development and deployment experience with the Service-now platform
- Hands on in Glide and Jelly Scripting, Java Script, HTML, XML, AJAX
- Integrations with 3rd party tools using (web services, SOAP, email, MID, etc)
- SNOW administration experience
- Hands-on experience working with relational databases
- Hands-on experience with web UI development technologies that include HTML, CSS, and AJAX
- Knowledge of one or more of the following: HTML/CSS, AJAX, Jelly, JSON, AngularJS
- Experience with working across a complex multi supplier environment
Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.
Gattaca Plc provides support services to Networkers and may assist with processing your application.
This job was originally posted as www.totaljobs.com/job/81435029