Debt Recovery Advisor
This is a fantastic opportunity to join a growing business based in Leeds, they are currently seeking an experienced Debt Recovery person to join their growing team, working as part of a team you will be responsible for chasing late payments on their loan products. This is a great opportunity to join an expanding business that offer a friendly and professional working environment that offer great working hours (no evening or weekends) and a competitive salary along with free parking.
Duties will include:
To deal with customer contact on an initial and on-going basis via incoming and outgoing telephone, sms and emailTo deal with all arrears from one payment down to debts in a pre-external Debt Collection Agency queueTo negotiate repayment plans with customers by effectively considering a customer's income and outgoings and agreeing a mutually agreeable plan for the discharge of overdue arrearsTo advise customers of the free Debt Management Advice available to them where appropriateTo maximise performance of the arrears portfolio whilst upholding the TCF policyTo deal with appointed third parties (e.g. debt management companies) in a professional and appropriate mannerTo work to the policies and procedures of the company including relevant legislation and the Financial Conduct Authority Rulebook, the Consumer Credit Trade Association & the Data Protection Act 1998
Skills and Experience required:
Experience in a fast paced collections role is essentialGood negotiation/objection handling skillsSound PC literacyA professional telephone manner
This job was originally posted as www.totaljobs.com/job/81436599