Information Support Officer

Diabetes UK
London (East)
16 May 2018
27 May 2018
Contract Type
Full Time

To provide high quality support to the CCC Information Co-ordinator, in provision of information and quality assurance across all CCC services.


What we can offer you:

* Generous annual leave starting at 25 days plus bank holidays
* A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
* Early finish Friday and flexible working
* Discounts on gym membership and days out
* Employee assistance programme to give you support on any issues that come up in life
* Annual Season ticket loan
* Very active social scene including sport teams, gardening and other activities
* Generous pension provision, life assurance and permanent health insurance

Main Responsibilities

* Maintaining and managing the CCC information database as a core organisational resource and ensuring that appropriate development of its function and use is reviewed.
* Research, collate and write updates, Q&As, copy for publications and information packs; updating them at regular intervals, liaising with Creative Services, Clinical Advisors and Brand Marketing teams.
* Assist in cataloguing and maintaining documents in the Diabetes UK knowledge management system.
* Review relevant internet sites, , press releases/coverage on a regular basis and update CCC staff on any relevant news or new developments.
* Act as a resource for the CCC teams in accessing appropriate information in response to specific enquiries.
* Assist CCC Information Co-ordinator in liaising with Campaigns, Policy and press teams, informing them about particular issues raised by enquirers and looking at ways to best provide information to meet these needs.
* Regularly update own knowledge of diabetes by reading relevant articles, attending seminars and professional conferences.
* Undertake and contribute to other project work, when appropriate, related to the development of services delivered by the CCC teams to achieve the overall objectives of the team and organisation.
* To run regular reports of CCC activity and performance to support coordinator with larger statistical reports.
* To deputise in absence of Information Coordinator.

Ideal Candidate

The best person for this job will be able to:

* Communicate clearly and effectively complex health information both orally and in writing to a wide range of people
* Document clear processes and procedures that lead to effective working
* Effectively interpret clinical and health related information
* Prioritise workload within a tight schedule
* Demonstrate understanding of data protection and confidentiality.

The best person for this job will have experience in:

* Providing health related information and support to members of the public.
* Maintaining a central resource or information database
* Working to key deliverables and SLAs
* Using a CRM system and an understanding of data management principles
* Working with Microsoft packages including SharePoint

The best person for this job will be:

* Educated to A level or equivalent
* Knowledgeable in Diabetes and the various ways in which it can impact those living with or effected by the condition.
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