Information Support Officer

Recruiter
Diabetes UK
Location
London (East)
Posted
16 May 2018
Closes
18 May 2018
Contract Type
Permanent
Hours
Full Time
Summary

To provide high quality support to the CCC Information Co-ordinator, in provision of information and quality assurance across all CCC services.



Package

What we can offer you:

  • Generous annual leave starting at 25 days plus bank holidays
  • A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
  • Early finish Friday and flexible working
  • Discounts on gym membership and days out
  • Employee assistance programme to give you support on any issues that come up in life
  • Annual Season ticket loan
  • Very active social scene including sport teams, gardening and other activities
  • Generous pension provision, life assurance and permanent health insurance


Main Responsibilities

  • Maintaining and managing the CCC information database as a core organisational resource and ensuring that appropriate development of its function and use is reviewed.
  • Research, collate and write updates, Q&As, copy for publications and information packs; updating them at regular intervals, liaising with Creative Services, Clinical Advisors and Brand Marketing teams.
  • Assist in cataloguing and maintaining documents in the Diabetes UK knowledge management system.
  • Review relevant internet sites, , press releases/coverage on a regular basis and update CCC staff on any relevant news or new developments.
  • Act as a resource for the CCC teams in accessing appropriate information in response to specific enquiries.
  • Assist CCC Information Co-ordinator in liaising with Campaigns, Policy and press teams, informing them about particular issues raised by enquirers and looking at ways to best provide information to meet these needs.
  • Regularly update own knowledge of diabetes by reading relevant articles, attending seminars and professional conferences.
  • Undertake and contribute to other project work, when appropriate, related to the development of services delivered by the CCC teams to achieve the overall objectives of the team and organisation.
  • To run regular reports of CCC activity and performance to support coordinator with larger statistical reports.
  • To deputise in absence of Information Coordinator.


Ideal Candidate

The best person for this job will be able to:

  • Communicate clearly and effectively complex health information both orally and in writing to a wide range of people
  • Document clear processes and procedures that lead to effective working
  • Effectively interpret clinical and health related information
  • Prioritise workload within a tight schedule
  • Demonstrate understanding of data protection and confidentiality.

The best person for this job will have experience in:

  • Providing health related information and support to members of the public.
  • Maintaining a central resource or information database
  • Working to key deliverables and SLAs
  • Using a CRM system and an understanding of data management principles
  • Working with Microsoft packages including SharePoint

The best person for this job will be:

  • Educated to A level or equivalent
  • Knowledgeable in Diabetes and the various ways in which it can impact those living with or effected by the condition.

This job was originally posted as www.totaljobs.com/job/81429154

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