IT Manager

16 May 2018
15 Jun 2018
Contract Type
Full Time

Company description:

We are Amazon; we pioneer.
Since opening in 1995, we’ve been pushing the boundaries of possible further and further.
We’re also working to become Earth’s most customer-centric company, where anyone can find, discover and buy anything they desire. With your help, we can keep on working smart and continue delighting our customers.

We’re seeking a driven IT Manager to join our Fulfillment & Operations IT team: a talented bunch of computer, software and hardware experts, who keep our busy Fulfillment Centers running. These facilities are 24/7 production environments, where we manage and coordinate our huge, fast-moving inventory of products.

You will be managing this IT team: together, you will keep your Fulfillment Center running smoothly, by resolving complex hardware, software, server and infrastructure issues.

Job description:

Your responsibilities:

As you keep an eye on your Fulfillment Center’s IT infrastructure, the extent of your duties will include but not be limited to:

•Ensuring that IT maintenance work and troubleshooting is carried out to a high standard and complies with all Amazon polices and guidelines, specifically IT and Health & Safety,
•Overseeing the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs),
•You’re confident in your IT project management skills: you can coordinate and oversee your team’s projects as they support technical task execution,
•You’ll also ensure everyone in your team takes real IT Ownership, ensuring effective reporting while working towards efficient, internal customer satisfaction,
•You’ll own the development and management of the IT budget, through its lifecycle,
•Ensuring that the IT team is as focused on Amazon’s internal customers as you are, while delivering an outstanding level of service in the process,
•You’ll encourage, support and facilitate IT skill development of Fulfillment Center staff,
•You’ll manage people, hours and shifts: this will include staff and team scheduling,
•Overseeing continuous improvement of all IT team processes and initiatives: you’ll get behind our Fulfillment department continually driving operational excellence,
•Coordination of inventory and procurement management, as it relates to the needs and realities of your IT teams and their equipment,
•Confident representation of the site and IT Team in local, regional and global meetings

Required profile:

Basic qualifications:

•A technical Bachelor’s degree in a relevant discipline
•Previous, relevant management experience in an operations or logistics environment as an IT or ICT Manager, or alternatively as an IT Service Delivery Manager,
•Previous experience in Linux/Unix support and/or Microsoft Windows support,
•You possess networking knowledge and expertise, specifically LAN / WAN and wireless,
•You’re confident with IT infrastructure, including comfort with data cabling and other fundamental aspects of computer facilities infrastructure,
•Previous experience of developing, lobbying for, owning and managing IT budgets
•You’re able to hit the ground running as a team leader; you possess in-depth, superior technical aptitude, alongside excellent written and oral communications skills in English,
•You can also offer effective project management skills
•Strong analytical skills, along with proven a problem-solving ability
•Previous support team management experience, in the context of a fast-paced production environment, in which frequent and significant customer interaction is required,
•Occasional travel will be required.

Preferred qualifications:

•A Master’s degree in a relevant discipline
•An understanding of core internet technologies, including DHCP, DNS, mail transport, TCP/IP and network file systems,
•CISCO experience and certifications,
•Certifications in Unix/Linux System support and/or Microsoft Windows system support,
•Telecom knowledge, including VOIP / SIP as well as mobile technologies,
•ITIL and Prince2 certifications would be advantageous,
•Experience in procurement, inventory and asset management of IT equipment,
•Confident in coordinating with head office/corporate-based support groups to implement global IT changes,

What we offer:

We’re looking forward to receiving your application, preferably in English.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Amazon takes your personal data protection seriously and respects EU and local data protection laws. Unless you express otherwise, by submitting your CV you authorize the hiring Amazon company to store your personal data in the electronic database maintained by Amazon Corporate LLC. in the USA or one of its affiliates for the purpose of assessing your suitability for this and future job vacancies and to pursue your recruiting process.
If at any time you want your personal data to be deleted, you simply need to notify the hiring Amazon company. Amazon will not share your personal data with any third party without your prior consent. As part of your interview process with Amazon you may be asked to authorize the hiring Amazon company to separately verify your application data and personal background through a third party service provider.

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