Area Manager

Recruiter
ACS Performance
Location
London
Salary
25000.0000
Posted
18 Mar 2017
Closes
17 Apr 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time

Are you an excellent Team Manager with experience in the Cleaning Services industry? Do you have the ability to motivate a team as well carry out structured site visits that ensure specifications are met and customer expectations are positively managed.

Job Overview:

To lead the on-site teams to deliver a day to day cleaning service within budgets that meets specifications and standards and exceeds the customer's expectations.

Job Description:

  • To carry out structured site visits that ensure specifications are met and customer expectations are positively managed.
  • To build an honest and open working relationship with the customer that encourages partnership and effective resolution of issues.
  • To ensure effective team-working through structured meeting disciplines allowing for business reviews and clear communication cascades.
  • To coach, develop and mentor the In-Store Managers to deliver brilliant cleaning standards.
  • To manage and deliver the weekly hours budget.
  • To review business measures and KPI data and communicate trends and themes to help inform senior management decision making.
  • To ensure on site teams understand their roles, responsibilities and what is expected of them.
  • To review audits and take the necessary actions to turnaround underperforming areas. Where required, complete and upload the audit in accordance with Company policy.
  • To complete and submit all necessary paperwork accurately and on time ensuring sign off where required of completed tasks.
  • To ensure the on-site teams have sufficient working equipment, machinery and product to deliver their roles brilliantly well.

Role Responsibility:

  • Previous customer service delivery experience
  • Previous experience of managing a team
  • Remote management experience
  • Sound knowledge of Health and Safety and COSHH legislation