Care Coordinator - Croydon

Recruiter
Medacs Global Group
Location
Croydon
Salary
22000.0000
Posted
18 Mar 2017
Closes
17 Apr 2017
Sector
Public Sector
Contract Type
Permanent
Hours
Full Time

We are actively looking for a Care Coordinator to join our Homecare team in Croydon to coordinate care workers working out in the community.

Purpose of the role/job description:

  • To support the Branch Manager/ Team Leader/ Care Manager in the delivery of a high quality care service with responsibility for the deployment and management of care workers
  • To ensure the contractual KPI’s are being met and implemented
  • To champion the Medacs Healthcare brand, whilst promoting our vision and values
  • To create a seamless service for our Service Users

Key result area:

  • Responsibility for ensuring all care workers are fully briefed before commencing a care package.
  • Responsibility for care worker rotas; creating consistent and stable rotas via zones and mini zones and ensuring rotas are produced and communicated in a timely fashion.
  • Responsibility of ensuring accurate availability are assigned to all care workers on the Coldharbour system
  • Responsibility for ensuring all service users are kept fully up to date on any care worker changes, be it temporary or permanent
  • Manage time-keeping and absences of the care workforce.
  • Develop a commercial relationship with service managers, social workers and brokerages.
  • Ensure that all service users/clients are contacted via a monitoring telephone call on a monthly/quarterly basis and recorded on Coldharbour.
  • Ensure that all service users/clients and care worker files are up to date, scanned onto Coldharbour and any relevant information recorded on appropriate section of Coldharbour.
  • Carry out monitoring functions such as service users/clients satisfaction telephone calls and service users/clients review visits.
  • Ensure that all complaints and concerns reported through events, recorded on the computer record and the complaints procedure is followed.
  • Be fully aware of all contractual requirements as detailed in agreements with relevant local authorities/private clients.
  • Ensure you are working to and meeting all contract KPIs, identifying any areas for improvement, creating and implementing action plans where necessary
  • Work closely with the Recruitment Team/Registered Branch Manager to review candidate attraction/candidate flow, through workforce planning.
  • Maximise sales and gross margin through new and existing contracts / clients, efficient servicing of contracts/private clients, and ensuring all relevant Terms of Business and payment terms are issued
  • Ensure at least 90% of rotas are templated.
  • Ensure no unfilled packages are handed over to Out of Hours and appropriate handover occurs with up to date information
  • Ensure all service users are assigned the necessary PINs to move them into ECM systems promptly and care workers use the electronic monitoring (contract specific).
  • Ensure payroll/invoice requests/queries are dealt with accurately and in a timely manner.
  • Assist with preparation of timesheets, ensuring the care plan and timesheet match and that authorisation is gained immediately from the local authority/client if they do not match
  • Complete care calls within the community if required

Care Worker Supervisions/Appraisals:

  • Work with the SQA to ensure all care staff and temporary care workers receive supervision/appraisal at least three monthly to review their standards of practice and identify training needs and development and communicated to the Training Team
  • Ensure all care worker records are fully maintained.
  • Ensure patch meetings occur on a regular basis.
  • Annual appraisal with relevant information fed back to Registered Branch Manager and SQA as required.
  • To identify domiciliary care workers that would be appropriate for NVQ/QCF placement and advise the training team.
  • To understand and attend relevant training which is deemed necessary to the post, in order to enhance skills and service delivery.
  • To understand and comply fully to all company policies, procedures and guidelines.
  • To provide evening, weekend and bank holiday out of hours support facility on an agreed basis or as required. E.g. Out of hour’s facility normally operates between the hours of Mon - Fri 18.00 - 23.00, Weekends and Bank Holidays 07.00 - 23.00.

    If you are looking for a new challenge and it's your passion to help vulnerable adults please contact us without delay.

    Medacs Healthcare are committed to providing services which embrace diversity and promotes equality of opportunity