Credit Controller

Clear Sky Recruitment Ltd
18 Mar 2017
17 Apr 2017
Contract Type
Full Time

Clear Sky Recruitment are pleased to be recruiting for a Credit Controller to work on a permanent contract in Caerphilly.

The Credit Controller works within the Credit Management Department and is principally responsible for outbound and inbound customer contact to facilitate payment of outstanding arrears and identifying queries at an early stage.

Principally responsible for the collection of aged debt, with particular focus on debt aged in excess of 61 days and resolution of complex issues leading to the collection of cash.

Responsibilities of a Credit Controller:

  • To collect debt for the x5 departments

  • To identify overdue accounts and primarily telephone customers to obtain a payment date, in accordance with ISO procedures - other mediums such as email communication will also be required.

  • Resolution of queries and the ability to update reports within Excel with up to date statuses - using such reports to assist in resolving issues with customers relating to aged debt, where necessary.

  • Follow contact schedules in accordance with the standard procedures set out by the Management Team.

  • To negotiate with customers to ensure that outstanding debts are cleared within a reasonable time period.

  • To deal with all incoming work items promptly and efficiently, ensuring customer satisfaction, and action relevant amendments/clearly updating customer account information.

  • To identify genuine queries, raise appropriately with the support team ensuring all relevant information is obtained/provided.

  • Create and maintain good professional working relationships both internally and externally with the Support teams and customers.

  • To reach current targets as set relating to reduction rates, overdue percentages, residue debt - all with a view to reducing the DSO.

  • To prioritise workload as directed by management and according to current business needs.

  • To ensure that customer accounts are accurate, up to date and appropriately allocated; raising relevant journals ensuring authorisation as required in all these instances.

  • To action cheque refund requests, customer correspondence and any urgent requests.

  • To recommend to management the suspension of service when circumstances permit.

  • In the extreme circumstances, escalate accounts to management to consider legal action where appropriate.

Knowledge/Skills of a Credit Controller:

  • Credit control experience including sales ledger
  • Excellent Excel skills

  • Knowledge of ISO Procedures

  • Accomplished negotiator

  • Comfortable in the interrogations of ledgers, including complex credit and debits

  • Excellent organisation skills

Hours of work:

Full Time: Monday-Friday 9am-5pm


£15,550 pa rising to £16,077 pa after probation