Service Manager

Kemp Recruitment Ltd
East Riding of Yorkshire
17 Mar 2017
16 Apr 2017
Contract Type
Full Time
My client, a specialist maintainer of heavy commercial vehicles is actively seeking to employ an experienced Service Manager for their depot in the Hull area.

Main Purpose of the Service Manager role:
• Overall responsibility for efficient operation of the vehicle garage including cost control, maintenance standards, Health and Safety, security and effective manpower planning
• To ensure that you and your team work in a cohesive manner in order to achieve the vehicle availability requirements of internal and external customers, including servicing, maintenance and breakdown requirements within the planned costs
• Liaise closely with the Customer Service Manager regarding all associated workshop activity and for administration support
• In conjunction with the Customer Service Manager ensure that the availability of the vehicle fleets are maximised maximised and reviewed on a daily basis
• Ensure safety standards are implemented and followed to ensure full compliance to legislation and to the clients health and safety and environmental policies
• Provide management, support and guidance to the Workshop Staff in order that they perform to the desired standards, and in line with company targets and personal objectives

Key Tasks
Repairs and Maintenance
• Ensure maintenance standards are fully met through regular audits / quality inspections
• Ensure MOT pass rate standards are achieved
• Promote a culture of preventive maintenance at all times within your workshop
• Strive to eliminate vehicles returning to the workshop between scheduled visits
• Constant monitoring of vehicle condition when visiting workshop. Ensure all damage is accurately captured and charged to customer in a fair and equitable way

HR Management
• Control and forecast manpower planning and overtime working planning for maximum efficiency including off-site / mobile Technicians productivity
• Document and communicate individual performance and training requirements
• Motivate the Team consistently recognising, reinforcing, communicating quality standards and measuring individual performance
• Health, Safety, Environmental and Security and Compliance
• Ensure safety standards are fully implemented and followed through by;
• Monthly briefings to review all safety matters
• Ensure the facility, equipment, fleet and liquid inventories comply with all environmental laws.
• Ensure security of the depot and vehicles in line with Company policies particularly with regard to key controls and lone working.

Essential Qualifications
• Engineering qualification (likely to be gained in an LGV environment, City & Guilds or NVQ preferred) achieved through a recognised formal training programme
• High standard of numeracy, literacy and verbal communication
• IT literacy including:
• MS Word, MS Excel
• Full UK Driving License – LGV preferable although not essential

The successful applicant MUST have a background in commercial vehicle / HGV Maintenance and repair and MUST have worked as an HGV Technician prior to moving into a supervisory position.

To make an application for this exciting role with one of the UK's leading employers, please reply to this advert with your current CV or call John at Kemp Recruitment on (BT Local Rate) for further information.