Insurance Products Administrator
To provide a professional, efficient and proactive service, reflecting the brand values of the client companies.
35 hours per week, Mon-Fri 09.00 to 17.30 (either 09.00-17.00 or 09.30-17.30). Due to the nature of this position, hours may vary in line with business needs.
Maintain and update all current customer warranty details on the in house and client systems
Ensure all dealer warranty applications and queries are actioned within set departmental time scales
Accurately assess data loads and amend/input data onto both client and in-house systems
Maintain and update all current customer assistance details
Update all existing assistance clients’ data on the in-house system
Maintain a working knowledge of the client’s product range
Accurate input of warranty and assistance data onto the in house database. Daily processing of Motor Vehicle Warranty policies using manufacturer Intranet and computer programmes.
Accurately assess data load and amend and input data into client and in-house systems
Handle all incoming calls in a polite, efficient and proactive manner, in line with the company standards
Data capture all requested data and provide information to the caller
Reply to all correspondence within defined time scales, ensuring the departmental standards are adhered to
Record all daily activity for reporting purposes
Please note that on occasions because of the volume of applications to certain jobs, our consultants may not be able to respond to every candidate individually. Therefore if you do not hear back from us within 7 days we’re sorry but you have not been successful at this time. However you may still be suitable for other roles, so please continue to apply and send your CV across again
This job was originally posted as www.totaljobs.com/job/81299779