Customer Service Agent

29 Apr 2018
28 May 2018
Contract Type
Full Time
What you'll do

You'll provide a broad spectrum of advice and support to our customers

You’ll do this by:

* Liaising with colleagues within the Bank and being a vital connecting point between them and the customers
* Building trusting relationships with customers, based in excellent customer service, and taking ownership of individual cases
* Taking incoming calls to gather information and give advice, but also proactively making outbound calls to resolve queries, issues and balances
* Processing the related financial information
* Bringing to life our passion for delivering outstanding customer service, while representing the interests of our business

Our full training programme will equip you to confidently give advice and negotiate solutions, which meet the individual needs of each customer and our internal partners.

The skills you'll need

If you've worked in a customer service, Banking/Finance or credit control environment before that would be great, but what's really essential to this role is your passion for delivering exceptional customer service and your positive attitude.

You'll also need:

* Excellent and adaptable communication skills, with the ability to build trust, listen carefully to others, and express yourself clearly in potentially challenging situations
* The good judgement to know what approach is right for different situations
* The flexibility and initiative to deal with obstacles and work with others to find the best solutions
* A professional approach and a keen eye for detail, as you'll be handling a wide range of complex information
* The enthusiasm to learn and adapt

Similar jobs

Similar jobs